Operations Supervisor

Key Responsibilities

• Supervises day-to-day field operation employees in the absence of senior management.
• Serves as liaison for field staff to other departments (i.e., Training, CQI, Payroll, Human Resources, Billing, Communication).
• Prepares appropriate paperwork involving mechanical breakdowns, accident investigation, exposures, daily shift activities, and other incidents that may occur.
• Maintains daily schedule and discrepancies.
• Maintains appropriate training records, maintenance records, and any required state specific records.
• Ensures assigned employees consistently adhere to policies, procedures, guidelines, directives and standards.
• Ensures that Patient Care Protocols are adhered to.
• Affixes to the Director in evaluating the performance of employees assigned to him/her, maintain attendance records, and ensure employees maintain required certifications.
• Supervisors and monitors the overall deployment and efficiency of the established system.
• Performs all of the above functions in accordance with established financial and operational plans and goals pertaining to cost effectiveness and efficient management.
• Responds to the scene of calls with crews and assumes transport sector officer and coordinates ambulance transport in the event of a Mass Casualty Incident.
• First responds on calls that they are the closest resource, will also have mandatory response needs based on acuity of call, i.e., DOA, Multi System Trauma, Life Threatening Emergencies, etc.

Qualifications

• Excellent organizational and leadership skills.
• Effective written and verbal skills, including proper spelling and grammar.
• Minimum of 2 years' experience preferably in the EMS field.
• High school diploma, GED, or equivalent qualification.
• Current State Paramedic licensure in good standing.
• Current National Registry NREMT certification (if required by state).
• Current CPR BLS, ACLS, PCC/PALS, PHTLS/BTLS certifications.
• Valid State driver's license.
• FEMA IS Certifications (IS-100, IS-200, IS-700, IS-800).
• Current Ventilator certification with required renewal every three years.
• Strong leadership skills and proven ability to collaborate in a team.
• Proficient verbal and written communication skills, with the ability to comprehend and execute instructions in English.