Operations Supervisor

Values and Business Practices

• Customer First – Deliver on promises with a positive attitude
• Treat everyone with respect and dignity
• Operate with high business ethics
• Be a good corporate citizen
• Value professional relationships
• Strive for a Continuous Improvement Culture
• Commit to employee and equipment safety

Flexibility

• Work flexible hours to support business goals (including overtime, weekends, and holidays)
• Remain open-minded and multi-task effectively

Reliability

• Punctual and prepared for work
• Complete work accurately and consistently
• Schedule time off in advance with supervisor or manager
• Avoid unscheduled days off

Attitude

• Maintain a “Whatever it Takes” attitude
• Livethy company values and inspire others

Willingness to Learn

• Approach new tasks with interest to learn
• Ability to learn from changing job task requirements

Initiative

• Seek out additional work when tasks are completed
• Go above and beyond required tasks
• Participate in pre-shift meetings and department meetings
• Display pride in work area by maintaining daily housekeeping
• Assist in all areas and processes in the operation as needed / required

Quality of Work

• Maintain high standards despite deadlines
• Produce accurate, thorough, and professional work
• Follow “Only Handle It Once” (OHIO) principle

Communication

• Share all information professionally and factually
• Report all issues to manager/supervisor

Safety

• Follow food/safety SOPs and AIB standards
• Report equipment and facility damage and repairs
• Drive a safety culture throughout the company
• Enter errors and safety incidents into Safety/Error Tracking Database
• Follow security policies and SOPs

Productivity/Quality

• Monitor and ensure operational metrics are achieved
• Ensure SOP and customer work instructions are followed
• Understand customer contract requirements
• Plan workflow and labor to meet customer expectations
• Meet or exceed shipping accuracy of 99.9%
• Ensure all paperwork and data entry is completed by 9am the next day and end of billing period by end of day
• Ensure all information sent out of the department is accurate and track any errors
• Perform cycle counts as detailed by the company or the customer and record system entries
• Communicate operation details to the Operations Manager, including weekly report space utilization/layout
• Participate in daily communications with Management Team

Safety & Security

• Follow food/safety SOPs and AIB standards
• Report equipment and facility damage and repairs
• Drive a safety culture throughout the company
• Enter errors and safety incidents into Safety/Error Tracking Database
• Follow security policies and SOPs

Appearance

• Maintain appropriate appearance and dress according to position guidelines

Food Safety & Quality

• Must have experience or willingness to train in Food Safety

Management

• Set clear goals and expectations for direct reports
• Provide feedback during annual reviews, one-on-one meetings, or when necessary
• Document and address performance issues appropriately
• Communicate company information via pre-shift meetings
• Evaluate ways to improve accuracy and efficiency annually

General

• Review SOPs with appropriate personnel following schedule
• Seek expertise and best practices from peers and support departments
• Obtain approval for decisions that obligate the company and follow expenditure policy