Operations Supervisor - 4am - 2pm Shift

Shift: Monday - Friday, 4:00am - 2:00pm

About the Role

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II in managing the operations and personnel for a shift at a specific location. This role may include supervisory duties over Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor ensures business objectives and labor requirements are met while balancing customer needs, financial targets, operating quality, safety, and asset management. This position may also serve as a developmental role to prepare incumbents for the Operations Manager position.

Responsibilities

• Workflow Management:
  • Work analysis, planning, and scheduling
  • Assigning work to technicians and productivity tracking
  • Conducting shift and shop meetings
  • Review and approval of repair orders (RO)
  • Ensuring warranty policies and procedures are executed
  • Triage of unscheduled customer drive-ins and communication with customers
  • Conducting yard checks for proper work scheduling and prioritization
• Labor Management:
  • Management, training, and development of assigned personnel
  • Performance management of all assigned personnel
• Customer Management:
  • Customer relationship management, issue resolution, and satisfaction
  • Ensuring vehicle uptime
  • Customer communication regarding PM scheduling, breakdowns, and vehicle status updates
  • Conducting customer visits as required by the Customer Care Plan
• Asset Management:
  • Maintaining the appearance and maintenance of the assigned location, including 6S standards
  • Evaluating and recommending shop tooling and equipment needs
  • Assisting in vehicle specifications management and in-service/out-service processes
  • Ensuring all vehicles meet required specifications in SAM
  • Parts inventory management, policies, and procedures
• Quality Management:
  • Quality inspections of PM and repairs, including in-process reviews of non-PM work
  • Breakdown root cause analysis and implementation of corrective actions
  • Ensuring cleanliness and quality of repair for all maintained vehicles
  • Working with the Service Manager to ensure technician training and qualification
  • Maintaining control and visibility over shop floor activities for proper root cause diagnosis
  • Assisting in the development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  • Maintaining documentation to meet local, state, federal, and customer requirements
  • Ensuring employee compliance with safety and EPA regulations
• Financial Management:
  • Ensuring the shift/shop meets Net Maintenance Cost per Unit objectives
  • Cost control measures related to the maintenance operations budget and location P&L
  • Execution of maintenance initiatives to meet or exceed financial targets
  • Payroll, purchase order approval, invoice reconciliation, and fuel reconciliation
  • Customer bill-back process, including identification, review, and approval of billable opportunities
  • Ensuring proper documentation and reporting of rebillable activity
  • Maintaining data integrity in the Shop Management Online system
• Performing other duties as assigned

Qualifications

• High School diploma or GED required
• Associate's degree preferred or 1-3 years of experience in a maintenance operations environment required (demonstrated success in a Ryder role may substitute for this requirement)
• Bachelor's degree preferred or 1-3 years of experience in a maintenance operations environment required (demonstrated success in a Ryder role may substitute for this requirement)
• Maintenance and technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Intermediate Microsoft Office skills preferred

Skills

• Ability to professionally represent Ryder and interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)

Pay

Salaried position with a pay range of $75,000.

Benefits

For full-time positions, Ryder offers comprehensive health and welfare benefits, including:

• Medical, prescription, dental, and vision insurance
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan