Operations Supervisor 3rd shift

About the role

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The position may also serve as a development position to prepare incumbents for the Operations Manager role.

Responsibilities

• Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
• Labor Management: Provides management, training and development of all personnel assigned; responsible for Performance Management of all assigned personnel
• Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime; responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates; conducts customer visits as required by the Customer Care Plan
• Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility; evaluates needs and makes recommendation for shop tooling and equipment requirements; assists in the management and oversight of vehicle specifications and vehicle in-service/out-service process; assists in ensuring all vehicles have required specifications in SAM; responsible for Parts Inventory management, policies and procedures
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work; performs breakdown root cause analysis, implements corrective actions locally, and when necessary, communicates issues to Technical Assistance Center; ensures cleanliness and quality of repair for all maintained vehicles; works with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends; maintains control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized; assists in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs; accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements; ensures employee compliance with Safety and EPA regulations and requirements
• Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction; responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives; responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets; responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation; responsible for the customer bill back process to include identification, review and approval of bill back opportunities; responsible for ensuring proper documentation and explanation/reporting of re-billable activity; ensures data integrity in the Shop Management Online system

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required
• Maintain Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred

Skills

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan

Pay

• Salaried
• Minimum Pay Range: $65,000
• Maximum Pay Range: $65,000

Schedule

• Full-time