Operations Supervisor (37.5 hours)

Operations Supervisor Overview

The Operations Supervisor oversees stock control and all operational processes relating to stock, ensuring exceptional store standards are upheld. The role involves communicating business risks regarding stock directly to line managers and regional managers, maintaining stock areas, and supporting the store during peak business hours.

Training

Part of the role includes training the existing team and any new starters to adhere to stock handling policies and health & safety policies. The supervisor also ensures all stock processes and procedures are maintained within the store.

Stock Management

• Ensure all stock processes and procedures are maintained within the store.
• Train the existing team and any new starters to adhere to all stock handling policies and health & safety policies.
• Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
• Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
• Ensure all recalls, price changes, and stock-related queries are dealt with in a timely manner and communicated to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Manage the discount process for damaged products on the sales floor.
• Maintain all stock areas within the store, housekeeping, and ensure that all cupboards have functional locks (where applicable).
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shopfloor during peak business hours and when needed, acting as a Keyholder.
• Order testers for the store, ensuring an efficient and organized process is in place to ensure testers are available for customers.
• Support the Store Management team with Gratis and Grot policies and processes.

About You

• Previous experience within retail operations preferred.
• Strong organisational skills and attention to detail.
• Able to deliver a 'customer first' experience.
• Team player with the ability to work alone.
• Always lead by example, focusing on evolving the store opportunities.
• Flexibility to meet rapidly changing priorities and deadlines.
• Able to build strong and effective relationships.
• Excellent communication skills.
• Able to understand store targets and KPIs.
• Embraces change.
• Professional approach.
• Excellent planning and time management capabilities.

Role Responsibilities

• Ensure that all stock processes and procedures are maintained within the store.
• Train the existing team and any new starters to adhere to all stock handling policies and health & safety policies.
• Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
• Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
• Ensure all recalls, price changes, and stock-related queries are dealt with in a timely manner and communicated to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Stock management on the sales floor including managing the discount process for damaged products.
• Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shopfloor during peak business hours and when needed, act as a Keyholder.
• Order testers for the store, ensuring an efficient and organized process is in place, to ensure testers are available for customers.
• Supply ordering to included packaging, hygiene, stationery etc.
• Support the Store Management team with Gratis and Grot policy and process.

Our Benefits

• A Competitive salary, reviewed annually.
• Generous time off, up to 25 days annually.
• Access to an employee discount at Space NK of up to 50% off products, brand dependent.
• A range of Health & wellness benefits, with support for physical, mental & financial wellbeing.
• Access to training and development opportunities from our education team and brand partners to support your growth and development.
• Access to additional third-party discounts across shopping, health, lifestyle and wellbeing.
• Refer a friend's bonus scheme.

Space NK is an Equal Opportunities Employer

Contact Information

Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. How We Will Use Your Information We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/you wish to be 'forgotten' if you are not offered a position with Space NK, please email your 'right to be forgotten' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.