Operations Supervisor - 2nd Shift

About the role

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Values and Business Practices: Customer First – we deliver on what we promise to our customers with a positive attitude; we treat everybody with respect and dignity; we operate with high business ethics; we are a good corporate citizen; we value our professional relationships; we strive to have a “Continuous Improvement Culture”; we are committed to the safety of our employees and our equipment/facilities.

Company Expectations: Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Responsibilities

• Monitor and ensure operational metrics are achieved.
• Ensure SOP and customer work instructions are followed by assigned department.
• Understand customer contract requirements.
• Plan the workflow and labor to achieve customer expectations.
• Meet or exceed shipping accuracy of 99.9%.
• Ensure all paperwork and data entry is completed by 9 am the next day and end of billing period by end of day.
• Ensure all information sent out of the department is accurate and any errors are tracked.
• Perform cycle counts as detailed by the company or the customer and record system entries.
• Communicate all aspects of the operation to the Operations Manager, including weekly report space utilization/layout.
• Participate in daily communications with the Management Team.
• Follow food/safety SOPs and AIB standards.
• Report equipment and facility building/grounds damage and repairs.
• Drive a culture of safety throughout the company to achieve safety goals and objectives.
• Enter all errors and safety incidents into the Safety/Error Tracking Database.
• Follow security policies and SOPs.
• Ensure all department’s equipment and overall appearance is maintained as defined by the company.
• Complete the monthly facility audit.
• Have experience and be knowledgeable about Food Safety or be willing to receive training in Food Safety.
• Set clear goals and expectations for all direct reports; provide feedback at annual review meetings, one‑on‑one meetings or when necessary; properly document all performance issues and create a PIP when deemed appropriate.
• Communicate company information via pre‑shift meetings.
• Continuously evaluate ways to improve the accuracy and efficiencies of the department (identifying at least 2 significant improvements annually).
• Review SOPs with appropriate personnel following the review schedule.
• Seek expertise/best practices from peers and support departments (e.g., Information Systems, Human Resources, Operations Manager).
• Obtain approval for decisions that obligate the company and follow expenditure policy as outlined by the Operations Manager.

Requirements

• Working knowledge of warehouse operations and WMS.
• Experience and knowledge of Food Safety, or willingness to receive training in Food Safety.
• Ability to motivate and drive a team to meet and exceed department and company goals.
• Ability to build a successful relationship with the customer.

Skills

• Flexibility – works the hours needed to support business goals, including overtime, weekends and holidays.
• Reliability – always present and punctual; arrives prepared for work; completes work in a timely, accurate and consistent manner.
• Attitude – maintains a “Whatever it Takes” attitude; lives by company stated values and inspires others.
• Willingness to learn – approaches new tasks with an interest to learn; able to learn techniques as job‑task requirements change.
• Initiative – seeks out additional work when job tasks are completed; goes above and beyond required tasks; participates in pre‑shift and department meetings.
• Quality of work – maintains high standards despite pressing deadlines; produces accurate, thorough and professional work; understands the importance of “Only Handle It Once – OHIO”.
• Follows directions – follows all written and verbal instructions provided by management, project leader, etc.
• Communication – shares all information in a professional and factual manner; reports all issues to manager/supervisor.
• Appearance – maintains an appropriate appearance and dresses in accordance with the established dress code guidelines.
• Safety – follows all rules, guidelines and practices; informs supervisor/manager immediately if unsafe conduct or conditions arise.

Pay

Salary Range: $65,000‑$90,000

Schedule

Flexibility to work the hours needed to support business goals, including overtime, weekends and holidays.