Operations Supervisor - 2nd Shift

About the role

The Operations Supervisor manages people, materials, customer service, and costs in the warehouse to align with company policies and goals. This role impacts customer satisfaction and profitability.

Responsibilities

• Manage people, materials, customer service, and costs in the warehouse.
• Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
• Perform cycle counts as detailed by the company or the customer and record system entries.
• Achieve Daily Revenue P&L Metric (overall green status).
• Manage overall equipment needs and supply ordering.
• Plan daily labor to inbound/outbound activity.
• Ensure Safety Policies are being followed and enforced throughout the operation.
• Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
• Complete monthly audits.
• Review SOP monthly and provide feedback on documented processes.
• Ensure that Customer specific processes and work instructions are developed, documented, and reviewed with affected employees.
• Maximize storage density by following the customer's or the company's direction.
• Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.

Qualifications

• Working knowledge of warehouse operations and WMS.
• The ability to motivate and drive a team to meet and exceed department and company goals.
• The ability to build a successful relationship with the customer.
• Experience Organic Growth with existing customers.
• Positive Customer Experience.
• Corrective Action Requests – CARs.
• Meet or exceed KPI metric objectives.
• Ensure all information sent out of the department is accurate and any errors are tracked.
• Follow the established Training Program.
• Ensure that training of employees is documented.
• Ensure that Customer specific processes and work instructions are developed, documented, and reviewed with affected employees.
• Ensure that buildings and areas of responsibility are in an audit & tour ready posture.
• Complete accurately and record audits by required due dates.
• Complete Master Sanitation Checklist daily, weekly, monthly.