Operations Supervisor- 181st Street

Essential Duties & Responsibilities

• Motivate staff to provide superior customer service, while performing routine banking and client service duties.
• Oversee Teller sales and service goals while balancing operational duties to ensure transactions are being handled accurately and efficiently.
• Manage work schedules and assign tasks as needed throughout the workday.
• Train new Tellers to ensure procedures are understood and executed properly.
• Oversee daily operations by processing routine banking transactions and helping Tellers resolve complex customer issues and complaints; provides prompt, courteous, and efficient service to clients at all times.
• Perform cash management duties including the monitoring of the branch’s reserve cash; distribute, and collect cash from Tellers, handling all daily settlements; conduct monthly Teller cash audits, maintain records of all differences, and assist with the location/resolution of errors.
• Respond to immediate sales and service needs of the branch to reduce customer waiting time.
• Offer additional bank products and services by determining customer needs and informing them of new products/services or direct them to the appropriate personnel within the branch.
• Ensure Teller-Unit staff actively participates in the referral of suitable bank products/services.
• Conduct performance reviews utilizing objective, behavioral descriptions and outlines clear standards, goals, and responsibilities.
• Interview potential new hires and assist Branch Management with the selection of Teller staff.
• Ensure employees are in compliance with Federal regulations and procedures, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
• Ensure the development of branch personnel through cross training on Teller duties and responsibilities.
• Assist in the opening and closing of cash vault.
• Conduct the proving of ATMs.
• Provides Tellers with transaction approvals when necessary.
• Performs Teller duties when necessary.

Skills, Education, & Experience

• High school diploma or GED required; Bachelor’s degree preferred.
• 4+ years of experience in customer service or bank operations.
• Prior bank supervisory experience required.
• Must have ability to motivate, train, develop, and evaluate staff.
• Demonstrates analytical, organizational and accuracy skills.
• Excellent communication (verbal + written) and interpersonal skills.
• Possesses strong computer skills.
• Maintain detailed knowledge of internal policies and procedures.
• Exhibit courteous and friendly behavior.
• Deep understanding of banking floor operations, policies, and procedures and possesses a thorough knowledge of various Bank products and services.
• Able to compute basic to moderately complex mathematical calculations.
• Weekend work and extended hours or substituting at neighboring branch locations is required.