Operations Superstar at Red Hanger/FRSTeam of Utah

What You’ll Do:

• Train and mentor team members across all locations to ensure consistency, quality, and excellent service
• Lead customer service excellence—support front-line teams in creating memorable customer experiences
• Enforce policies and procedures, ensuring operational consistency and accountability across all stores
• Monitor and maintain key performance metrics, including production efficiency, turnaround time, quality control, and customer satisfaction
• Cook logistics for pickup/delivery routes, inventory, and equipment across multiple locations
• Identify and solve operational issues quickly and effectively, always looking for process improvements
• Work directly with the leadership team on strategy, growth initiatives, and special projects

What We’re Looking For:

• Proven experience in operations, retail, hospitality, or service-based businesses (multi-unit management a strong plus)
• A natural leader with excellent people skills and a track record of developing strong teams
• Detail-oriented and metrics-driven, with a sharp eye for both customer experience and operational efficiency
• Able to thrive in a hands-on, roll-up-your-sleeves environment
• Strong communication and problem-solving skills
• Comfortable using technology and reporting tools to track performance and manage systems

Why Join Us:

• Be a key leader in a respected and growing company
• Work with a supportive, entrepreneurial team that values your ideas and leadership
• Make a real difference—we’re not just cleaning clothes; we’re restoring confidence and serving our communities
• Competitive pay, benefits, and opportunities for career growth

*****Pay based on experience and competency. Bonuses based on performance*****