Operations Strategy & Analytics Manager

Responsibilities

• Analyze operational and financial performance across the portfolio to identify challenges, size opportunities, and recommend strategic actions to property teams and corporate leadership
• Turn raw data from multiple systems, properties, and entities into clear, actionable insights by building and maintaining datasets and reports needed to answer a wide range of strategic questions
• Compile data from across the hotel tech stack (PMS, POS, CRM, etc.) into a clean, reliable foundation
• Review system configurations and usage across the portfolio to identify gaps, improve quality, and build consistency in how teams utilize the tools
• Produce executive and owner-ready presentations, including ownership updates, board materials, performance reviews, and strategic recommendations
• Translate complex operational and financial data into clear visual narratives with charts, graphs, and executive summaries
• Cross-functional collaboration & influence: Support the COO and Director of Operations Strategy & Analytics to investigate strategic initiatives at both the operating company and individual property level
• Collaborate with Finance, Revenue Management, Operations, General Managers, and other department heads to address challenges, implement best practices, and drive stronger performance
• Foster a data-driven culture by educating teams on effective data analysis and utilization
• Track KPIs across the portfolio and proactively flag performance trends, outliers, or opportunities to the Director and COO
• Support the Development team in growing the portfolio by reviewing pro formas, contributing to pre-opening tasks, and onboarding new properties into the reporting and analytics infrastructure
• Process & Systems Management: Support the integration and management of the company’s maturing technology stack, including data visualization, BI platforms, and AI-driven capabilities
• Identify opportunities to automate or streamline recurring workflows, reducing manual effort and improving accuracy
• Maintain organized and accessible shared files, trackers, and documentation across various departments and properties

Qualifications

• Current, legal and unrestricted ability to work in the United States
• Bachelor's degree in Business, Economics, Analytics, Engineering, or related field is strongly preferred
• A minimum of 3 years of experience in hotel operations, revenue management, asset management, or hospitality/real estate finance is required