Operations Specialist with Security Clearance

About the role

Cambridge International Systems, Inc. is seeking an Operations Specialist to support 24/7 operations in Virginia Beach, VA. This is a full-time CONUS position requiring an active DoD Top Secret clearance with the ability to obtain TS/SCI. The role falls under Systems Support Specialist within the company's compensation framework and involves overseeing daily operations, monitoring mission and support systems, providing IT hardware/software/network support, and facilitating documentation and training.

Responsibilities

• Serve as a member of a 24/7 support team responsible for overseeing daily operations
• Work within a team standing a rotating watch to ensure project deliverables
• Monitor operations including mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix technical issues that hinder the mission
• Monitor IT mission equipment including servers, clients, routers, switches, telecommunications cabling, etc.
• Provide basic troubleshooting skills to resolve problems
• Act as escalation manager liaison between operations and support elements for rapid restoration notification
• Provide timely updates to customers, Senior Leadership, and the Program Manager for situational awareness documentation
• Conduct pass down briefings, maintain pass down logs, and present to on-coming watch teams
• Train and mentor newly assigned and/or junior watch standers
• Prepare and administer the preparation of operations procedures and initiate ongoing updates and changes
• Conduct routine project status meetings with Government Project Managers and company project team; help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes
• Facilitate or participate in the creation of document deliverables such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government
• Instruct craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administer apprenticeship programs
• Ensure project deadlines are kept and tasks remain within project scope
• Assist in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned
• Provide front-line and high-level IT hardware, software, and network support to internal and/or external clients
• Reply to requests for technical assistance; identify, troubleshoot, and resolve technical issues related to hardware, software, and networks; escalate technical issues if unable to resolve
• Support core business applications, virtual environments, firewalls, and networking
• Plan, design, configure, and implement IT hardware and software systems; monitor and maintain both physical and virtual servers, appliances, and applications

Requirements

• Education & Experience: Minimum High School diploma and four (4) years' experience working in a team environment
• Clearance: Must have a current and active DoD Top Secret security clearance with the ability to obtain TS/SCI
• Technical Proficiency: Proficient with modern IT tools and infrastructure technologies

Preferred Qualifications

• Act as escalation manager liaison between operations and support elements for rapid restoration notification
• Show initiative and ability to work within a team while keeping management informed of shifting priorities and challenges
• Well organized and detail oriented
• Ability to follow Standard Operating Procedures (SOP)
• Willing and able to work shift, overtime, holidays, and weekends as required
• Ability to establish confidence and credibility with managers and senior-level Navy leaders and foster open communications within teams
• Work effectively in diverse environments including civilians, military, and contractors
• Concurrently handle multiple issues and assignments
• Work on assignments requiring considerable judgment and initiative
• Develop solutions to routine technical problems of limited scope following detailed instructions
• Proficient with modern IT tools and infrastructure technologies

Travel

Some overnight stays possible.

Work Environment & Physical Requirements

• Periods of prolonged sitting and/or standing, including desk-based computer work
• Occasional extended work hours, including evenings or weekends, as needed
• Work performed in a secure facility where personal electronic devices (including Bluetooth- or Wi-Fi-enabled devices) may be restricted
• Physical activities may include bending, lifting, carrying, pushing, and pulling materials, consistent with established one-person lift guidelines
• Use of tools and equipment as required for the role
• Communication with team members, customers, and stakeholders through verbal and written methods
• Ability to manage competing priorities, work under deadlines, and maintain attention to detail
• Interaction with others in dynamic environments, including situations requiring problem-solving and conflict resolution
• Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil

Background & Security

• Employment is contingent upon successful background investigation
• Drug screening may be required for federal contract compliance

Benefits

• Medical, dental, vision, life, accident, and critical illness insurance
• 401(k) immediate vesting and match
• Paid time off and company holidays
• Generous tuition & training support
• Relocation assistance
• Sign-on and performance-based bonuses
• Employee referral program
• Access to Tickets at Work, EAP, wellness initiatives, and more

Pay

Salary Range: $70,000.00 - $80,000.00

Schedule

Full-time position with rotating watch shifts; willingness to work overtime, holidays, and weekends as required.