Operations Specialist (Wire Investigations)

How You Will Spend Your Time

• Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners.
• Review and analyze the ISO text of a wire.
• Investigate and solve problems that arise during a wire’s lifecycle.
• Investigate outstanding items within UMB’s foreign accounts.
• Process exception or escalated tasks for time critical or high-profile issues to ensure satisfactory resolution.
• Investigate exceptions and/or errors to identify cause and corrective action.
• Understand and remain current on related industry activity, changes, regulations, announcements.
• Perform system balances and investigate differences.

Qualifications

• Associate degree or equivalent experience.
• At least 5 years of experience with banking or financial processing or equivalent experience.
• Attention to detail, organization, and time management skills, including the ability to perform job functions with numerous interruptions.
• Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products.
• Knowledge of risk types and ability to mitigate independently or escalate appropriately.
• Strong customer services skills.
• Ability to work autonomously, escalating issues or problems as appropriate.
• Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.

Benefits

• Paid Time Off.
• A 401(k) matching program.
• Annual incentive pay.
• Paid holidays.
• A comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage.
• Health savings, flexible spending, and dependent care accounts.
• Adoption assistance.
• An employee assistance program.
• Fitness reimbursement.
• Tuition reimbursement.
• An associate wellbeing program.
• An associate emergency fund.
• Variety of associate banking benefits.

Pay

• US Employees in California, Washington DC, New Jersey, and New York: $47,100 - $68,600.
• US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $43,000 - $62,800.
• US Employees in all other states not listed above: $38,910 - $56,990.

Schedule

Hybrid schedule: Mon through Thu on-site / Fri remote; 9:30 – 6:00 PM.

Location

UMB Technology & Operations Center, downtown Kansas City, MO.

Equal Opportunity Employer

UMB is an equal opportunity employer and provides a drug-free workplace.