Operations Specialist, Shift Success

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world.

Mission

The mission of the Shift Success team is to ensure that work completed on Shiftsmart’s platform consistently translates into real customer impact and ROI. The team builds systems that connect shift outcomes across the value chain, powering payment decisions, the in-app partner experience, partner pool management, and shift access rules.

Outcomes

• Lead the operations and execution of the initial system connecting payments to shift outcomes
• Ensure strong operational performance and drive continuous improvement
• Execute daily operational oversight of shift quality models and supporting systems
• Reduce incorrect rejections and missed payments by using data analysis, worker outreach, and purpose-built tooling
• Evolve payment rules with engineering
• Integrate shift quality processes into support operations

Competencies

• Results-driven: Drive outcomes and accomplish objectives
• High Ownership: Motivated to improve the partner payments and support function and drive cross-functional change
• Analytical: Experience with Excel and SQL, able to prioritize issues based on their magnitude, and measure the impact of work on key metrics
• Empathetic: Understands the worker experience and anticipates and remedies issues before they become problems
• Independent: Takes initiative and solves problems independently

Compensation Philosophy

To provide greater transparency, we share base salary ranges, which are based on role and level benchmarked against similar stage, high-growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials. In addition to competitive salaries and meaningful equity, we offer comprehensive healthcare coverage, a 401(k) match program, generous parental and family leave policies, and pre-tax commuter benefits.

Equal Opportunity Employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.