Operations Specialist - Senior Living

Health Dimensions Group is seeking an Operations Specialist to provide leadership, operational oversight, and strategic support across our managed senior living communities portfolio. This role offers the opportunity to serve as a trusted operational leader, supporting communities during Executive Director vacancies, leaves of absence, organizational transitions, and special projects, while also helping develop future leaders and operational systems.

About the Role

This unique position supports communities through complex situations, driving operational excellence and continuity. You’ll partner with leadership teams to align priorities with HDG’s Caring Above and Beyond philosophy, ensuring resident satisfaction, team engagement, and strong stakeholder relationships.

Responsibilities

• Serve as the Executive Director and primary operational leader for assigned communities during leadership transitions.
• Partner with community leadership teams to establish priorities and operational goals.
• Provide hands-on leadership to ensure continuity of operations, resident satisfaction, and team engagement.
• Build strong relationships with residents, families, team members, clients, and community stakeholders.
• Monitor community performance against key operational, financial, and quality metrics.
• Develop action plans to improve outcomes and achieve organizational goals.
• Oversee census and revenue management, expense management, sales and marketing initiatives, workforce and people leadership, clinical quality outcomes, and regulatory compliance.
• Partner closely with operational and clinical leadership to maintain survey readiness and regulatory compliance.
• Collaborate with Regional Directors of Operations, Clinical Leaders, and People & Culture partners to support community success.
• Stay informed on industry trends, legislative changes, and regulatory requirements affecting senior living and healthcare operations.
• Assist with onboarding and coaching new Executive Directors.
• Support operational assessments, turnaround initiatives, survey preparedness efforts, and performance improvement projects.
• Contribute to the development and enhancement of operational systems and best practices across the organization.
• Partner with executive leadership to support growth initiatives, acquisitions, and newly managed communities.

Requirements

• Bachelor’s degree in Healthcare, Business, or a related field (required).
• Graduate degree (preferred).
• Licensed Nursing Home Administrator (LNHA) and Assisted Living licensure (LALD/AL) (required).
• Healthcare Services Executive (HSE) credential (preferred).
• Minimum of 8 years of experience in leadership roles within healthcare communities.
• Minimum of 5 years of experience in Skilled Nursing and Assisted Living leadership.
• Previous multi-site or regional leadership experience (preferred).
• Strong understanding of healthcare operations, financial management, and regulatory compliance.
• Proven ability to lead teams through change and operational challenges.
• Strong coaching, mentoring, and leadership development capabilities.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to manage multiple communities, priorities, and projects simultaneously.
• Highly self-directed with strong organizational and problem-solving abilities.
• Ability to travel extensively (up to 80%) throughout assigned markets and communities.
• Open to supporting communities across HDG’s current and future markets.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.

Benefits

• Competitive compensation.
• 401(k) retirement savings plan.
• Medical, dental, and vision insurance.
• Paid time off & volunteer time off.
• Tuition reimbursement & professional development opportunities.
• Flexible scheduling options.
• Pet insurance & adoption assistance.