Operations Specialist - Logistics

About the role

As an Operations Specialist – Logistics, you play a critical role in the success of Allegro’s logistics service. In this administrative business operations role, you will support day‑to‑day routing and order lifecycle execution, analyze performance data, solve complex fulfillment challenges, formulate customer solutions and satisfaction, and drive continuous improvement across markets. The role requires a high level of independent judgment, attention to detail, and strong communication to ensure service and cost expectations are met.

Key Responsibilities

• Design efficient delivery means using internal tools and external data to meet customer expectations and optimize cost.
• Assign, track, and verify proper fulfillment partners for scheduled deliveries and pickups.
• Monitor daily routing completion and communicate status to internal and external stakeholders.
• Monitor all shipments and actively trace routes to ensure timely and accurate delivery.
• Collaborate with customer service to address delivery issues, customer complaints, and fulfillment agent challenges.
• Identify and remediate delivery agent shortfalls in real time.
• Communicate directly with fulfillment agents to provide guidance and resolve escalations.
• Respond to reschedule requests, job site readiness confirmations, and customer inquiries via email, phone, or chat.
• Conduct complex problem‑solving using data and operational insights to implement effective solutions.
• Apply logic and reasoning to evaluate options and recommend action plans when issues arise.
• Produce accurate reports and data extracts for internal teams and customers.
• Ensure real‑time communication and route updates to all stakeholders.
• Complete audits of delivery data to ensure accurate job completion and revenue capture.
• Provide support in validating and resolving customer and vendor invoices and estimate discrepancies.
• Track and report on market‑level KPIs, including cost, timeliness, and service level performance.
• Conduct root cause analyses of delivery exceptions and failed deliveries to drive systemic improvements.
• Recommend process or technology enhancements to improve routing accuracy and delivery agent performance.
• Analyze vendor and customer invoicing data for accuracy, trends, and improvement opportunities.

Qualifications

• High School Diploma or equivalent.
• Excellent critical thinking and problem‑solving skills; able to make sound decisions with limited supervision.
• Proven experience in route planning, dispatch, or transportation logistics (final mile preferred).
• Strong interpersonal and communication skills (written and verbal).
• Ability to work in a high‑volume, deadline‑driven environment with strong attention to detail.
• Strong customer service orientation with a bias for action and resolution.
• Proficiency in Microsoft Office, especially Excel; experience with Order Management Systems (OMS) a plus.
• Understanding of logistics concepts, transportation contracts, and delivery agent performance metrics.
• Bilingual language skills are a plus.

Preferred Experience

• Experience working with 3PLs, delivery agents, or carrier networks.
• Familiarity with performance dashboards, routing tools, or TMS/OMS platforms.
• Prior experience supporting multi‑market or national logistics operations.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Life insurance and disability coverage.
• Paid time off and holidays.
• Career development and growth opportunities.

Physical/Mental Demands

The role requires the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds, and to talk and hear. Manual dexterity and visual acuity are needed to operate normal office equipment such as a computer, telephone, and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions

Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public. This role will work out of the corporate office in Eagan, MN. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About ACS Logistics Holdings

We are a fast‑growing logistics and transportation company with three business areas: Anderson Cargo Services (freight and custom shipping solutions), Allegro Home Delivery (nationwide home deliveries of large‑scale items, focusing on middle and final mile delivery), and DataTrec (data center relocations and secure, high‑speed transportation services). Allegro Home Delivery provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.