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Operations Specialist III, Onsite (Columbus, OH)

Airspace · Columbus, OH · 2 wk ago
On-siteManagement$25–$30/hrFull-time

Overview

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

  • Advanced Problem Solving
    • Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
    • Ability to assist in resolving team member escalations and questions
    • Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
    • Expert on all International regulations, Import, and Export requirements
    • Ability to understand big picture decisions for customers
    • IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate.
    • Balancing cost of service quality and expectations with margin.
    • Minimal to no errors & service failures
    • Make educated decisions under pressure
    • Anticipate problems before they surface and act early
  • Operating the Airspace Platform
    • Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
    • Assist in resolving team member inquiries for DG flagged orders
    • Gain knowledge of additional sector processes
    • Provide SOP guidance hand in hand with leadership
    • Uphold team expectations leading by example
  • Maintaining Balanced Level of Performance
    • As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Requirements

  • Located in Columbus, Ohio
  • In office, on site position

Compensation

  • Hourly Range: $25-$30/hr
  • High-quality health, vision, and dental care plan options
  • 401K company contribution program
  • Professional learning and training reimbursements

Core Values

  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

Company Introduction

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Benefits

  • Equal Employment Opportunity and Affirmative Action employer
  • E-Verify program participation

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