Operations Specialist III

PURPOSE

The Operations Support Specialist II will be responsible for drafting and uploading detailed foreclosure chronologies, as well as handling client requests for foreclosure timeline information.

DUTIES & RESPONSIBILITIES

• Draft and upload detailed foreclosure chronologies.
• Monitor internal case management systems and client facing case management systems for pending chronology requests based off servicer requirements and written requests.
• Handle client requests for foreclosure timeline information.
• Communicate with clients to confirm receipt of chronology requests and to follow up for needed information when applicable.
• Complete client systems step.
• Reconcile client facing case management systems such as BKFS/ICE with our internal case management system to confirm when each milestone was met in the legal process.
• Review and determine what impediments impacted the timeline of individual referrals to the firm and accurately update the corresponding chronology.
• Reproject client system steps.
• Ensure that all work is completed accurately and on time.
• Maintain accurate records of all work completed.
• Communicate effectively with clients and team members.
• Identify areas for process improvement and make recommendations for change.

JOB REQUIREMENTS

• Bachelor's Degree Required.
• Basic foreclosure or real estate knowledge preferred and proficient with Microsoft Word.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, especially Microsoft Word.
• Experience with foreclosure processes and terminology preferred.

COMPETENCY FACTORS

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Preferred proficiency in BKFS/ICE, Microsoft word, and PDF programs.
• Optional knowledge – Proficiency using default servicing software such as CaseAware, SSE, Tempo, Clarifire, and/or other Servicing Portals.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers.
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

COMPENSATION

Hourly

COMPENSATION BENEFITS

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth

EQUAL EMPLOYMENT OPPORTUNITY

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.