Operations Specialist II, Aerospace & Defense

Join a fast-growing logistics technology team responsible for managing time-critical shipments where accuracy, speed, and decision-making are essential. In this role, you will take ownership of complex operational challenges that require independent judgment, creative problem-solving, and proactive communication. You will support critical deliveries across aerospace, defense, and other specialized industries while working with customers, carriers, and internal teams to keep operations moving.

Accountabilities

• Independently manage complex shipment challenges that fall outside standard operating procedures, including failed carrier connections, specialized transportation needs, and urgent customer requirements.
• Perform carrier tracing activities for delayed, failed-to-load, or difficult-to-locate shipments to ensure timely resolution.
• Source transportation coverage for various shipment segments, including oversized or specialized loads, while balancing service requirements and operational constraints.
• Utilize bid and quote request tools to identify specialized vehicle options and provide accurate cost estimates.
• Apply operational knowledge and experience to anticipate potential issues and proactively implement solutions before they impact customers.
• Make informed decisions with limited information while understanding the downstream impact of operational choices.
• Resolve customer and partner concerns independently while determining when escalation is necessary.
• Maintain proactive communication with customers, drivers, and logistics partners throughout the shipment lifecycle.
• Identify opportunities for workflow improvements, system enhancements, and operational efficiencies.
• Maintain required industry certifications and compliance knowledge relevant to assigned sectors.

Requirements

• Proven experience as an Operations Specialist I or equivalent experience in time-critical logistics, transportation, freight forwarding, or customer operations.
• Demonstrated ability to make sound decisions quickly in high-pressure situations with incomplete information.
• Strong problem-solving skills with the ability to independently resolve complex operational issues.
• Experience managing customer concerns, de-escalating challenging situations, and maintaining professional communication.
• Ability to identify creative solutions for non-standard transportation needs, including specialized vehicles and oversized shipments.
• Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
• Willingness to obtain and maintain required industry certifications, such as Dangerous Goods handling certifications where applicable.
• Availability to work assigned shift schedules based on operational needs.
• Ability to complete two weeks of in-person training at the company’s headquarters in Carlsbad, California.
• Strong communication skills and the ability to collaborate effectively with customers, carriers, and internal stakeholders.

Benefits

• Hourly compensation ranging from $23-$26 per hour.
• Comprehensive health, dental, and vision insurance options.
• 401(k) company contribution program.
• Professional development opportunities and training reimbursements.
• Opportunity to work in a fast-paced technology-driven logistics environment.
• Career growth opportunities with a clear advancement path toward senior operational roles.
• Collaborative team culture focused on innovation, ownership, transparency, and continuous improvement.