Operations Specialist I, Aerospace & Defense (US)
About the role
The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
Operating the Airspace Platform
Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
Rapidly move from one critical task to another.
Accurately confirm job milestones are completed correctly and on time.
Navigate and interpret Airline booking and tracking websites.
Follow all process and communication standards within multiple platforms.
Stay independently informed by reviewing all communications provided throughout the company platforms.
Proactive Customer Updates
Professionally relay delays, issues, and updates with customers through verbal and written communication.
Always look ahead (weather conditions, traffic, etc.) and offer an alternative solution in order to meet or beat their required delivery times.
Escalate issues early and appropriately.
Intuitive Problem Solving
Update, manage, and/or change airway bills using initial or tenured training.
Sourcing driver coverage for any segment of an order.
Using situational awareness to request or deny additional driver incentives when necessary.
Applying training and tenured knowledge to find out of the box solutions to common or uncommon issues.
Following escalation procedures and guidance provided by senior team members to assist in issue resolution.
Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.
Holding a balanced level of performance as an OSI.
Qualifications
The ideal candidate will have:
Strong communication skills, both verbal and written.
Attention to detail and the ability to handle multiple tasks simultaneously.
Experience with airline booking and tracking websites.
Ability to work independently and under pressure.
Basic understanding of logistics and supply chain management.
Knowledge of AI and machine learning principles.
Skills
Essential skills for this role include:
Strong problem-solving abilities.
Excellent organizational and time management skills.
Ability to work in a fast-paced, dynamic environment.
Proficiency with Microsoft Office Suite.
Understanding of customer service principles.
Benefits
At Airspace, we offer:
High-quality health, vision, and dental care plans.
401K company contribution program.
Professional learning and training reimbursements.
Pay
Hourly Range: $20-22/hr
Schedule
Full-time position available.