Operations Specialist

About the Role

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm with a global footprint including headquarters in Stockholm, Sweden, Silicon Valley, California, and Singapore.

At Yubico, we operate under a cultural philosophy of speed with integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. We foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers integrate strong hardware authentication. We collaborate with partners like Google, Microsoft, Amazon, and OpenAI, and donate security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

We work to ensure employees have an open space to amplify their voices, creating a workplace where everyone feels they belong. Our Employee Resource Groups foster inclusion and community across Yubico. We value relationships and connectedness, celebrating wins and maintaining strong virtual connections through platforms like Slack.

Responsibilities

• Contribute to the development of warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems.
• Complete complex warehouse and inventory tasks in creative and effective ways, using advanced metrology and data analysis.
• Take the lead on demanding assignments requiring high initiative to resolve inventory-related issues, proactively identifying areas for process improvement.
• Act independently to determine methods and procedures for new warehouse assignments, often serving as a facilitator and team leader.
• Oversee daily inventory usage and accuracy, implementing advanced tracking methodologies.
• Direct the receipt, inspection, and staging of shipment inventory to ensure rigorous quality standards.
• Independently escalate and resolve quality and logistic issues affecting inventory levels.
• Design and maintain comprehensive process documentation and SOPs.
• Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution.
• Analyze return cycle documentation to lead continuous quality improvements.
• Proactively identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable process improvements.
• Provide support for production and fulfillment teams to meet strategic schedules.
• Work hours start at 8:00 AM Pacific onsite at our Santa Clara location.
• Ability to work extended hours on occasions.
• Lift up to 20 lbs as needed.
• Somewhat regular travel may be required to Yubico offices, customer sites, conferences, and company functions.
• Perform other duties as assigned or agreed to by the Manager, Production & Fulfillment.

Requirements

• Typically requires a minimum of 6 years of related experience in warehouse, logistics, or inventory management.
• Proven specialist-level expertise in warehouse operations, demonstrating the ability to act as an independent facilitator and leader.
• Extensive experience with Lean Six Sigma, 5S, and other process improvement methodologies in a warehouse context.
• Advanced proficiency in Warehouse Management Systems (WMS) and ERP systems (NetSuite) to drive operational excellence.
• Demonstrated success in proactive problem-solving and applying Root Cause Analysis (RCA) to optimize operational efficiency.

Preferred Qualifications

• Familiar with fulfillment work in other facilities.
• Familiarity working in a GSuite environment.
• Experience using metrology and inspection instruments.
• Course study in science, mathematics, statistics, engineering, manufacturing, or related field.

Benefits

• Health coverage: Top-tier health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
• Retirement plan: 401K dollar-per-dollar match up to 6% with a cap of $6K/year. Immediate vesting.
• Wellness reimbursement: $1,200 in wellness earnings (prorated based on start date) for gym memberships, massages, or online fitness classes. This is a taxable benefit.
• Learning and development: Yearly development stipend of $3,000 and a mentorship program.
• Time off: 15 vacation days plus 10 holidays and 7 sick days a year.
• Paid parental leave: 8 weeks of paid leave for all parents. Birthing parents receive an additional 8 weeks (16 weeks total).
• Commuter Benefits: Available for those commuting to the office.

Yubico offers a holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work.

Pay

This role has an annual salary range of $36 USD - $39.50 USD per hour for a candidate located in the San Francisco Bay Area. For roles filled in other locations, the compensation range will be based on data from the Radford McLagan Compensation Database from Aon. Final compensation is based on job-related knowledge, skills, and experience.

Schedule

• Work hours start at 8:00 AM Pacific Time, onsite at our Santa Clara location.
• Ability to work extended hours on occasion.
• Somewhat regular travel may be required to Yubico offices, customer sites, conferences, and company functions.