Operations Specialist

About the role

TierPoint is seeking an Operations Specialist who will play a vital role in providing high-quality customer service and supporting internal and external communication. In this role, you will act as a point of contact for clients, vendors, and internal team members, working in a fast-paced and rapidly changing 24/7 environment. The ideal candidate builds trusted relationships, represents TierPoint’s reliability and attention to detail, and takes pride in their work, appearance, and facility upkeep.

Responsibilities

• Provides quality internal and external customer service aligned with Company values.
• Assists with assigned projects to support Sales, Marketing, Operations, Security, and Compliance.
• Acts as the point of contact for internal and external clients; coordinates meetings between departments and external parties via web conference, conference call, or in person.
• Manages scheduling and calendar coordination for several employees.
• Produces reports, minutes, and presentations.
• Performs other duties as assigned.

Qualifications

• Ability to use good judgment and decision-making skills.
• Adequate professional experience and knowledge to perform job responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work on multiple projects simultaneously.
• Ability to work both independently and collaboratively in a team-oriented environment with tight deadlines.
• Proficiency in MS Office Suite and Windows-based computer applications.

Preferred Experience

• Prior experience in the data center industry.
• High School degree or experience in a customer service/help desk environment.

Schedule

Monday - Friday, 8:00 AM - 4:00 PM.

Pay

Pay Range: $17.72 - $26.58 per hour. TierPoint is committed to practices that promote pay equity and transparency. The range may vary based on factors such as skill set, experience, geographic location, and budgetary requirements.