Operations Specialist

About the role

SPM, LLC is seeking a versatile, solutions-focused Traveling Operations Specialist to support student housing communities across our Louisiana, Georgia, Alabama, and Mississippi portfolio. This role provides hands-on operational leadership and temporary on-site support to communities experiencing staffing transitions, performance challenges, or peak move-in and turn activity — a great fit for someone who enjoys travel, variety, and making an immediate impact. The position is full-time and requires extensive travel across the multi-state portfolio, with assignment length and location varying based on property needs.

Responsibilities

• Provide temporary on-site operational and management support to communities that are short-staffed, in transition, or need additional leadership — stepping into Community/Property Manager duties when needed
• Support and coach leasing teams to achieve leasing, pre-lease, and occupancy goals, ensuring all leasing activity follows Fair Housing guidelines
• Review property performance and recommend strategies to increase traffic, conversion, and occupancy
• Coordinate unit turn, make-ready, and move-in schedules with maintenance and leasing teams around the academic-year leasing cycle
• Support resident relations and conflict resolution, and respond to resident service requests to maintain satisfaction and retention
• Support property accounting functions — posting rental payments, preparing bank deposits, monitoring delinquency, and assisting with month-end reporting and AR reconciliation
• Audit lease files and resident records for expirations, renewals, and other items requiring timely administrative action
• Assist with training, developing, and supervising on-site staff to ensure consistent operational and service standards
• Maintain accurate records in Entrata and support the accuracy of on-site marketing and social media presence

Qualifications

• 2+ years of experience in property management, multifamily, or student housing operations; on-site leasing or management experience required
• Strong leadership, communication, and time-management skills; comfortable adapting to a variety of assignments and property needs
• Working knowledge of Fair Housing requirements and property management software (Entrata)
• Willingness and ability to travel extensively across a multi-state portfolio, including extended stays as needed
• Valid driver's license, auto insurance and reliable transportation

Schedule

Varies by assignment; may include evenings and weekends during peak leasing, move-in, and turn periods