Operations Specialist

About the role

SimpleClosure is looking for an Operations Specialist to guide founders through the company dissolution process from start to finish. In this role, you'll serve as the main point of contact for clients navigating one of the most difficult moments in their business journey—translating complex legal, tax, and administrative requirements into a clear, manageable plan. You'll balance high-touch client support with process-oriented thinking, helping us continuously refine how we deliver shutdown services at scale. This role is ideal for someone who thrives in a fast-paced startup environment, enjoys solving ambiguous problems, and finds fulfillment in helping people through challenging transitions with empathy and professionalism.

Key Responsibilities

• Serve as the primary point of contact for clients, introducing them to their personalized shutdown plans, guiding them through the dissolution process, and addressing their queries and concerns along the way
• Capture, document, and optimize processes to enhance operational efficiency and client satisfaction
• Collaborate closely with internal teams to ensure smooth operations and timely resolution of client issues
• Utilize Slack, Google Suite, Notion and other remote tools for efficient communication and documentation
• Cultivate an understanding of our services, processes, and legal requirements related to shutting down
• Provide exceptional customer service, demonstrating empathy and professionalism with client interactions
• Assist clients in gathering necessary documentation and information
• Ensure accurate and timely updates to clients regarding their progress
• Maintain organized and accurate records of all company dissolution activities
• Coordinate with external parties such as government agencies, regulatory bodies, and legal counsel to ensure compliance with applicable laws and regulations
• Proactively identify opportunities to improve our internal processes and workflows

Qualifications

• Bachelor's degree
• Start-up experience preferred
• Ability to multitask and follow through on projects
• Excellent written and spoken English communication skills
• Exceptional problem-solving and interpersonal skills
• Experience in operations, legal, or accounting a plus

Compensation & Benefits

• Base Salary: $65,000 to $75,000, depending on experience level and location
• Competitive equity package
• Comprehensive health benefits, including medical, dental, and vision
• Life insurance
• Unlimited paid time off
• Remote work environment
• Two company-wide offsites each year
• 401(k) with Traditional and Roth options, with immediate eligibility