Operations Specialist

About the role

Sifted is a team of intelligent, creative, and collaborative people leveraging Logistics Intelligence to solve complex problems for shippers. Our software gives shippers the clarity and control they need to make decisions, optimize their operations, and save money. We're changing the way parcel supply chain management is done. And this is just the beginning. We’re driving a transformative shift in the logistics industry, redefining what’s possible for our clients —and AI is at the core of that evolution. At Sifted, we don’t just use AI — we depend on it. Our proprietary SiftedAI platform delivers predictive intelligence and automation that enable businesses to make smarter, faster, and more confident decisions. Internally, every employee is expected to leverage AI to optimize how they think, create, and deliver. We believe mastering AI is fundamental to our speed, excellence, and competitive edge. Be part of a company that created a category and is continuously building. If you get excited about defining market verticals and making an impact, Sifted is the place for you. Join us and be part of something extraordinary.

Responsibilities

• Communicate with carriers, clients, and internal teams to keep claims moving smoothly.
• Review shipping documentation — bills of lading, proof of delivery, and carrier notes — to establish liability and determine the appropriate settlement.
• Enter and update claim information accurately in the tracking system, keeping every record complete and audit-ready.
• Leverage AI tools (SiftedAI, Claude, and similar) to assist in claim documentation, report drafting, and root-cause analysis.
• Identify claim trends across clients and carriers, and share insights that lead to operational improvements and preventative measures.
• Actively participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement.
• Review and process parcel and freight claims for loss, damage, or delay according to company policies and carrier terms.

Requirements

• Communicate with carriers, clients, and internal teams to keep claims moving smoothly.
• Review shipping documentation — bills of lading, proof of delivery, and carrier notes — to establish liability and determine the appropriate settlement.
• Enter and update claim information accurately in the tracking system, keeping every record complete and audit-ready.
• Leverage AI tools (SiftedAI, Claude, and similar) to assist in claim documentation, report drafting, and root-cause analysis.
• Identify claim trends across clients and carriers, and share insights that lead to operational improvements and preventative measures.
• Actively participate in team meetings, project discussions, and innovation sessions focused on process automation and continuous improvement.
• Review and process parcel and freight claims for loss, damage, or delay according to company policies and carrier terms.

Qualifications

High school diploma or GED required; postsecondary education in Logistics, Supply Chain, or Business preferred. No minimum years of experience required. Bonus points for previous exposure to parcel, freight, or claims processing.

Skills

• Proficiency in Microsoft Excel — data entry, formulas, pivot tables, managing large datasets, and building dashboards.
• Strong attention to detail and accuracy in handling high-volume transactional work under time-sensitive deadlines.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated ability to collaborate across departments and with external stakeholders such as carriers and clients.
• A curious, proactive approach to problem-solving, with a track record of seeing issues through to resolution.
• Demonstrated ability and willingness to embrace AI as a core tool for problem-solving and innovation, and enthusiasm for applying emerging technology to logistics operations.
• Strong organizational and multitasking ability with a solutions-focused mindset.

Benefits

• Well-capitalized private equity investor base focused on growth.
• Best-in-class compensation package and a comprehensive benefits program.
• Flexibility to achieve and accomplish results.
• An extremely collaborative work environment across teams.
• A culture built on improving people’s lives.