Operations Specialist

About the role

Work Model: On-Site; Location: Charlotte, NC, USA; Shift: First shift; Job Level: Individual Contributor. Schneider is seeking an Operations Specialist in Charlotte to provide support to a divisional office, terminal or customer account. The Operations Specialist will monitor customer systems, complete administrative processes and work with company drivers to achieve customer satisfaction and goals.

Responsibilities

• Respond to driver phone calls.
• Track and report out late loads.
• Resolve overdue shipment related issues.
• Complete a variety of projects with other associates.
• Provide input and feedback to operations leaders.

Skills And Qualifications

• High school diploma or GED.
• Excellent written and oral communication skills.
• Able to manage multiple priorities.
• Strong customer service skills.

Schedule

Full time; Thursday - Monday, 8:00 a.m. - 5:00 p.m.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).