Operations Specialist

Key Responsibilities

• Provide training and support to the team on operational processes and tools.
• Provide technical support and troubleshooting assistance to internal staff on hardware, software, and network-related issues.
• Monitor and manage the Operations ticketing queue, ensuring proper categorization, assignment, and timely resolution of requests.
• Develop, implement, and continuously refine operational processes to enhance productivity, optimize workflows, and align with evolving business needs.
• Support various ad-hoc operational tasks and projects, adapting to dynamic business priorities and contributing to overall organizational success.
• Collaborate with cross-functional teams to identify and execute process improvements that drive efficiency and reduce operational bottlenecks.
• Partner with the marketing team to develop copy and design graphics (using Canva) for digital channels, including LinkedIn, email campaigns, and blog posts.
• In collaboration with the Executive Assistant, assist corporate travel logistics and event coordination, ensuring alignment with marketing initiatives, while managing the procurement and distribution of promotional swag to enhance brand visibility.

What You Already Have

• Located in Indianapolis, IN metro area, strongly preferred
• Minimum of 3-5 years operations or general business administration experience
• Impeccable attention to detail
• Ability to handle sensitive and confidential information with discretion
• Ability to anticipate problems, find solutions, and prioritize work accordingly
• Ability to work in a team setting to effectively manage a high-volume workload with critical deadlines
• Experience with, or proven aptitude for, accounting software such as Quickbooks
• Proficiency with GSuite and Microsoft Office, including Gmail, Google Calendar, Excel and PowerPoint
• Demonstrated ability to work in a home-based, virtual environment free of distraction
• Start-up focused mentality, with a solution-oriented attitude
• Ability to learn new tasks quickly and perform them competently
• Analytic thinking, great communication skills, efficient and independent working style
• Ability to effectively prioritize and manage numerous activities

What We Offer

• Remote position
• 401k matching and immediate vesting
• Generous PTO
• Paid Parental Leave
• Medical, Dental, and Vision insurance plan
• Professional Development and Health and Wellness Stipends