Operations Specialist

PGA TOUR Superstore · Roswell, GA · 3 wk ago

ManagementFull-time

High School Diploma or GED
Min 2 years of call center / or relevant customer service experience
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast pace environment
Ability to multi-task using technology while handling calls
Knowledge of the golf and tennis industry, a plus
Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, a plus
Strong listening and interpersonal skills
Advanced computer skills with a working knowledge of Microsoft Office, Outlook, and Internet
Able to organize multiple priorities to ensure resources are properly allocated to meet objectives
Able to stand or sit for extended periods of time
Availability to work varied shifts inclusive of - evenings, weekends, and holidays

Deliver a consistent customer experience by providing efficient and timely resolutions
Resolve internal and external customer problems with online orders, special product order (SPO) & vendor shipments
Research and resolve customer questions utilizing multiple systems simultaneously
Trouble shoot in partnership with store leadership and outside vendors to research and find solutions to the common/unique problems
Collaborates with Customer Service Specialists and communicates with other business partners including store leadership to achieve company goals
E-Commerce order management both domestic and international
Support store Studio experience from scheduling appointments, gathering key details for Golf Club Fitter and order management ownership post sale
Generate FedEx intercepts, return authorizations and/or claims, as necessary
Communicate website issues to E-Commerce team as necessary for quick resolution
Aid in gift card sale activation, history look-up, Identify and assist in the fulfillment of periodic marketing promotions

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