Operations Specialist

About the Role

The Operations Specialist – Tank Monitor Operations supports and coordinates the day-to-day operational activities associated with Paraco’s electronic tank monitoring program and in-field meter operations. This role ensures operational continuity, process efficiency, equipment availability, inventory accuracy, and a high level of service to both internal and external stakeholders. The Operations Specialist collaborates across departments to monitor performance, identify process improvements, implement initiatives, and resolve issues in a dynamic environment.

Responsibilities

• Oversee and coordinate day-to-day operational activities for the electronic tank monitoring program and in-field meter operations.
• Monitor workflows to ensure adherence to processes, procedures, service standards, and quality expectations.
• Evaluate existing processes and identify opportunities to improve efficiency, effectiveness, quality, and customer experience.
• Support the development, implementation, and continuous improvement of operational processes and initiatives.
• Coordinate deployment, maintenance, repair, replacement, and lifecycle management of operational equipment.
• Maintain appropriate inventory levels of supplies, equipment, and materials to support operations.
• Manage supply ordering, including monitoring inventory, placing orders, tracking deliveries, and coordinating with suppliers.
• Establish and maintain effective working relationships with customers, suppliers, field personnel, and internal stakeholders.
• Respond to operational inquiries and issues, ensuring timely investigation, resolution, escalation, and follow-up.
• Monitor and report on operational performance, trends, service levels, and key performance indicators.
• Maintain accurate policies, procedures, process documentation, and operational records.
• Assist with cross-functional projects supporting operational efficiency, process standardization, technology adoption, and service improvements.
• Provide operational support and guidance to field personnel as needed.
• Travel throughout Paraco’s operating footprint to support field operations, equipment, and process implementation.
• Perform other duties and responsibilities as assigned.

Requirements

• Minimum of 2 years of experience in operations, logistics, field services, or a related function.
• Demonstrated experience supporting operational processes, procedures, and continuous improvement initiatives.
• Experience with project coordination, project management, or team leadership.
• Strong analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions.
• Strong organizational skills and ability to manage multiple priorities, projects, and deadlines.
• Excellent written and verbal communication skills.
• Ability to work effectively with internal and external stakeholders at various organizational levels.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently with minimal supervision while exercising sound judgment.
• Proficiency with Microsoft Office and ability to learn company-specific systems and applications.
• Willingness and ability to travel throughout Paraco’s operating footprint as required.

Preferred Qualifications

• Experience in field operations, logistics, energy, fuel, or service-based environments.
• Experience with electronic monitoring systems, metering technology, connected devices, or similar field-based technology.
• Experience with inventory management and procurement processes.
• Experience developing and maintaining standard operating procedures and process documentation.
• Experience utilizing operational metrics and data to identify trends and drive process improvements.

Core Competencies

• Operational Excellence: Commitment to efficiency, quality, consistency, and continuous improvement.
• Problem Solving: Identifies issues, evaluates alternatives, and develops timely solutions.
• Communication: Communicates clearly and professionally with diverse stakeholders.
• Organization & Prioritization: Manages competing priorities while maintaining accuracy and meeting deadlines.
• Accountability: Takes ownership of responsibilities and proactively addresses challenges.
• Collaboration: Builds productive relationships and partners with cross-functional teams.
• Customer Focus: Strong commitment to delivering a positive experience for customers and stakeholders.
• Adaptability: Responds effectively to changing priorities and operational requirements.
• Independent Judgment: Works effectively with minimal supervision and makes sound decisions.

Work Environment

This position operates in a combination of office and field environments and may require regular travel throughout Paraco’s operating footprint. The Operations Specialist must be comfortable working with field personnel, operational equipment, technology systems, customers, and external vendors. Flexibility in scheduling may be required based on operational needs and time-sensitive issues.

Schedule

Monday–Friday, 7 AM to 5 PM.