Operations Specialist

Pay Range

Pay Range: $19.36 - $25.81 NBT

About the role

NBT Operations Specialists independently perform complex operational tasks within Operations functional areas. Utilize technical expertise in the designated area and resolve escalated issues, supporting customer service. Apply advanced knowledge of policy, procedures, regulations, and law to area of focus ensuring accurate completion of assigned responsibilities. Interpret and complete requests for data input, maintenance, verification, and data collection. This role supports both monetary and non-monetary transactions, which require reconciliation. Utilizing developed analytical and problem-solving skills, provide advice to staff and collaborate with peers, and managers to resolve issues and achieve goals. Creates and updates procedures, with supervisor’s approval, while ensuring compliance and following regulations. Activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank.

Responsibilities

• Process a variety of moderately complex monetary/non-monetary transactions and/or tasks as assigned, which may include but are not limited to: providing guidance to teammates on moderately complex functions, resolving moderately complex exception items, interacting with vendors and project teams.
• Complete higher level tasks on the team requiring analysis and independent judgement and decision making.
• Provide support to internal and/or external customers as well as department teammates, cross train on and provide coverage for other team duties as required.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing Focus on risk and fraud mitigation.
• Uphold service level standards under normal conditions.
• Develop and update procedures in conjunction with the supervisor and assist with employee training and onboarding.

Requirements

• Education and Experience: Associates degree and 2 years’ experience required. Or equivalent combination of education and experience.
• Related experience preferred.

Skills and Abilities

• Developed analytical and problem-solving skills.
• Ability to follow procedures and interrogate data required.
• Basic organizational skills required.
• Good communication skills (written and oral) required.
• Accounting and computer skills preferred.

Qualifications

• Ability to deliver high quality work in a friendly and fast paced environment.
• Ability and willingness to learn new skills.

Unique Job Requirements & Characteristics

• Ability to deliver high quality work in a friendly and fast paced environment.
• Ability and willingness to learn new skills.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move Objects to Maximum 10 lbs.

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.