Operations Specialist
About the role
Lime is a global leader in micromobility, offering a future of shared, affordable, and carbon-free transportation. We've powered over one billion rides in 30+ countries across five continents and are now seeking Operations Specialists to join our dynamic team.
Responsibilities
- Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
- Interact with the local community to retrieve vehicles, critically assessing risk to not compromise safety and occasionally using de-escalation skills
- Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime, established service level agreements
- Maintain communication with the team including peers, shift lead, and manager
- Participate in Lime events including providing support with valet services, assisting in staging, and conducting safety reviews while ensuring the cleanliness of our vehicles
- Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed
- Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
- Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
- Detect and report uncommon situations related to on-the-ground service and product
- Occasionally assist customers in field by providing support related to Lime vehicles
- Follow established safety procedures to ensure Lime riders are on the safest vehicles
- May operate a pallet jack or push cart on an as needed basis
- Perform additional job-related tasks as assigned
Requirements
- Must be at least 21 years of age and have a valid in-state driver license with a clean driving record
- Must be at least 21 years of age with a valid driver license and good driving record
- Experience in a similar position with knowledge of the local geography
- Ability to drive large vans and work outdoors in all weather conditions
- Able to lift up to 65 lbs / 35 kg on a frequent basis required
- Knowledge of cell phone applications. iOS experience preferred
- Ability to work various shifts including evenings and weekends
- Experience safely operating a pallet jack or push cart
- Strong problem-solving skills, with the ability to perform quick and efficient repairs
- Self-motivated and able to work independently with minimal supervision
- Strong organizational skills with the ability to manage daily tasks
- A safety-oriented mindset, capable of conducting rigorous quality checks
- Excellent communication skills with the ability to interact with team members, riders, and city officials
Qualifications
- Must be at least 21 years of age
- Valid driver's license with a clean record
- Experience in a similar position
- Good driving record
- Knowledge of cell phone applications
- Ability to work various shifts including evenings and weekends
- Experience safely operating a pallet jack or push cart
- Strong problem-solving skills
- Self-motivated and able to work independently with minimal supervision
- Strong organizational skills
- A safety-oriented mindset
- Excellent communication skills
Skills
- Safe operation of a van
- Community interaction and de-escalation skills
- Vehicle maintenance and repair
- On-foot patrol and parking compliance
- Customer support
- Communication and collaboration with team members, riders, and city officials
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Disclaimer
To ensure the safety of our drivers, dual-facing AI dash cams have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgment of the Dash Cam in Lime’s vehicle must be signed. This is a contracted position employed and compensated by a third-party employer. By submitting an application, candidates acknowledge and agree that Lime may share their submitted information with the designated third-party employer, who may then contact them regarding the role. Compensation and benefits, if any, are determined and provided solely by the employer of record.