Operations Specialist

About the role

hotelAVE is looking for a proactive, resourceful Operations Specialist to support key business operations and help drive projects forward.

This role is ideal for someone who enjoys solving problems, improving processes, and making things happen. You’ll report to the CEO and work across departments, support senior leaders, manage operational details, and help ensure important initiatives are executed efficiently.

Responsibilities

• Lead operational projects and company initiatives
• Cook up tasks, track deliverables, and ensure follow-through
• Manage contract administration thru the lifecycle, including preparing, tracking, organizing, and maintaining agreements
• Maintain accurate data and reporting within Salesforce and other business systems
• Monitor contract status, key dates, and required documentation
• Research issues, gather information, and develop practical solutions
• Identify process improvement opportunities and help implement them
• Create and maintain documentation, reports, and operational procedures
• Partner with team members across the organization to improve efficiency and remove obstacles
• Build relationships across departments to help drive projects and initiatives forward

Requirements

• 1-3 years of experience in operations, project coordination, business administration, business/ strategy consulting
• Bachelor's degree preferred in a related degree such as business, operational engineering, supply chain management, data analytics, computer science
• Experience working in Salesforce or a similar CRM
• Advanced Excel (pivot Tables, VLOOKUP, macros) and PowerPoint (slide master customization, advanced charting) skills
• Strong problem-solving and critical-thinking skills
• Exceptional organization, attention to detail, and follow-through
• Ability to work independently and navigate ambiguity
• Professional presence and sound business judgment
• Strong written and verbal communication skills
• Ability to build credibility and communicate effectively with stakeholders at all levels, from peers to executives
• Ability to influence and gain buy-in to move projects forward, even when not directly managing others
• Continuous improvement mindset and willingness to take initiative

Qualifications

• You see a problem and feel compelled to solve it.
• You bring solutions, not just questions.
• Projects move forward because you take ownership and effectively coordinate others.
• Salesforce data and contract records are accurate and well maintained.
• Processes become more efficient because of your contributions.
• Team members trust you because you are professional, reliable, and follow through on commitments.
• You can confidently interact with executives while building strong working relationships with peers and cross-functional partners.

Skills

• Problem-solving and critical-thinking skills
• Organization and attention to detail
• Independent work ability
• Professional presence
• Effective communication
• Influence and buy-in
• Continuous improvement mindset

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Friends and family hotel discounts
• Casual work environment