Operations Specialist

About the role

HilltopSecurities is seeking a Direct Mutual Fund Specialist to join our Operations group in Dallas, Texas. This role supports the firm’s mutual fund direct business and includes transaction processing, account maintenance, and reconciliation activities.

Responsibilities

• Interact with mutual fund companies, transfer agents, and recordkeepers to facilitate transactions and resolve discrepancies.
• Maintain and update client account information, including new account setup and ongoing data integrity.
• Aid in onboarding and integrating direct mutual fund assets into internal systems.
• Support financial advisors by responding to mutual fund-related inquiries and requests.
• Review, prepare, and complete departmental reports to support business and compliance requirements.
• Perform account reconciliations within the mutual fund system to ensure accuracy and completeness of records.
• Create, maintain, and enhance reports using Microsoft Excel to support operational oversight and analysis.
• Participate in cross-training initiatives across multiple operational functions to expand knowledge and capabilities.

Requirements

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
• 0–2 years of experience in financial services operations, securities processing, or a related field.
• Basic understanding of financial markets and security industry terminology.
• Familiarity with open-end mutual fund products is preferred but not required.
• Strong attention to detail with the ability to reconcile and analyze data accurately.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook; experience with back-office systems is a plus.
• Demonstrated customer service orientation with effective interpersonal and communication skills.
• Ability to work collaboratively in a team environment while maintaining a positive attitude in high-volume and time-sensitive situations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Willingness to work flexible hours, including overtime, based on business needs.
• Pass the FINRA Securities Industry Essentials (SIE) exam within six (6) months of hire; the firm will provide support and resources to assist with preparation.

Qualifications

• None specified

Skills

• None specified

Benefits

• None specified

Pay

• Not specified

Schedule

• Not specified