Operations Specialist

Job Summary

The Operations Specialist supports the execution, coordination, and continuous improvement of operational, project management, and administrative processes. This role serves as a key liaison between operations, finance, HR, project management, and customers to ensure efficient service delivery, accurate reporting, compliance with company standards, and achievement of organizational goals.

Essential Duties And Responsibilities

• Assist managers and sales teams in daily operations and business activity management.
• Serve as liaison between project management, regional teams, and leadership to ensure effective service delivery.
• Monitor business operations and report on performance to meet customer expectations and company objectives.
• Maintain accurate and organized operational documentation and procedures.
• Aid in managing customer expectations, deliverables, and internal/external communications.
• Aid with Purchase Order and Sales Order creation within ERP.
• Review, organize, and classify vendor invoices for proper processing.
• Liaise between regional teams and Corporate Finance for accounts payable and accounts receivable matters.
• Aid in resolving per diem payment discrepancies.
• Maintain operational metrics and assist leadership with performance analysis.
• Provide direct administrative support to management and operations teams.
• Aid in receiving, reviewing, and completing routine paperwork.
• Provide administrative assistance to additional regions and team members as needed.
• Ensure compliance with inter-company standards, policies, and procedures.
• Coordinate vendor PO receipt entry into ERP system for payment processing.
• Add new vendors and customers into ERP system.
• Respond to ERP functionality questions, provide user guidance and training, and submit improvement requests.
• Notify appropriate parties of ERP system errors or processing issues.
• Generate ad hoc reports from ERP as requested.

Knowledge, Skills, And Abilities

• Must be organized and have excellent attention to detail.
• Ability to work independently while utilizing excellent judgement.
• Ability to multitask, prioritize and work well under pressure to meet goals and deadlines.
• Read, analyze, and interpret documents.
• Must have a solution-based mentality to resolve a variety of problems.
• Must be able to see jobs through to the end.
• Must have intermediate level computer skills including Microsoft Office Suite, email, internet, etc.

Work Environment

Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN. Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of works, hours outside of business hours may be required. Must be willing to take calls and travel outside the scope of normal business hours.

Education And Work Experience

• Requires a High School Diploma or GED.
• Three years of similar experience is required.
• Able to follow company safety rules and practices.

Other Requirements

• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must be able to lift and maneuver at least 25 lbs.

Employer Rights

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. To learn more about Premier Power Maintenance, please visit our website at www.premierpowermaintenance.com. Premier Power Maintenance (PPM) does not accept unsolicited resumes from staffing agencies or recruiters. To conduct business with PPM, a Master Services Agreement (MSA) must be implemented and confirmed by the company, prior to any submissions. If PPM receives a resume/candidate from a staffing agency or recruiter without a current MSA in place, PPM reserves the right to hire that individual without any legal or financial obligation to a staffing agency or recruiter.