Operations Specialist

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

About the role

We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations, and licensing. This is an on-site position based in our Fishers, IN office.

Responsibilities

• Ensure inbound transactional tasks from customers received via phone, mail, or email are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED required.
• No prior related work experience required.
• Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills; ability to maintain and manage multiple computer systems simultaneously is required.
• Salesforce experience is a plus.
• Demonstrated proficiency in Excel, including creating spreadsheets, VLOOKUP, and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners, and stakeholders.

Skills

• High degree of attention to detail, adaptability, and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams).
• Ability to communicate clearly and concisely.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Pay

Starting wage of $18 per hour or approximately $37,440 USD annually.

Schedule

Monday – Friday, 8:00am – 4:30pm ET (40-hour work week).