Operations Specialist

Position Overview

The Operations Specialist is responsible for the positive and effective leadership, operation and management of assigned Independent Living communities during a leadership vacancy or other critical business need. This position ensures standards of excellence, occupancy, and financial goals within established budgetary guidelines.

Key Responsibilities

• Managing Vision and Purpose

• Communicates a clear, Resident-focused vision aligned with a resident-centered model of care.
• Models Provincial Senior Living’s mission and values in all aspects of leadership.

• Business Development

• Participates in planning and implementing marketing and sales strategies with Regional support.
• Builds relationships within the local area to drive occupancy and maintain competitive positioning.
• Ensures effective external business development strategies and adjusts plans as needed.
• Holds Sales Team Members accountable for achieving referral and move-in goals.

• Resident and Family Engagement

• Dedicated to meeting the expectations and requirements of residents and their families.
• Obtains first-hand resident feedback to improve services and enhance resident satisfaction.
• Achieves outstanding resident engagement survey results and leads engagement improvement plans.
• Holds effective Town Hall and Resident Council meetings.
• Effectively resolves resident concerns and promotes a welcoming, vibrant community environment.
• Ensures leadership team members interact consistently with residents and families, fostering trust and connection.
• Connects daily with residents and families to gather feedback and follow up on questions or issues.

• Quality Assurance and Safety

• Maintains a safe, clean, and welcoming community environment.
• Complies with company policies and standards for resident and team member well-being.
• Leads and promotes Safety and Risk Management practices.
• Ensures all incidents are addressed promptly and corrective actions are implemented as needed.
• Cooperates with municipal, county, and state agencies to ensure compliance with applicable guidelines.

• Financial Management and Business Acumen

• Provides input for budget preparation and adheres to established financial goals.
• Maintains departmental budgets and meets regularly with department heads to review spend downs.
• Reviews monthly financial statements, identifies variances, and implements corrective actions.
• Manages labor and other key expenses to align with occupancy and service level needs.
• Prepares and submits timely expense and budget data, as well as other community reports.
• Provides overall management and oversight of the P&L, budget, and occupancy expectations.

• Supervisory and Leadership Responsibilities

• Assists with hiring and onboarding of permanent Executive Directors and leadership team members.
• Provides training and support to new Executive Directors to ensure a smooth transition.
• Oversees all departments to ensure efficient operations and alignment with financial and operational goals.
• Recruits, selects, and supports comprehensive training for department heads.
• Provides constructive feedback and performance reviews for department heads.
• Fosters a positive, collaborative, and resident-focused work environment through open communication and consistent presence in the community.
• Promotes the sharing of best practices and development of team management skills.

Qualifications

• Bachelor’s degree preferred (Business Administration, Hospitality, or related field ideal).
• Minimum of three years of managerial experience, preferably in senior living, hospitality, or a related service industry.
• Demonstrated experience with budget oversight, hiring, coaching, and daily operations supervision.
• Previous sales or business development experience preferred.
• Demonstration of success in managing operating expenses and occupancy.
• Frequent travel and/or extended time away from home depending on location of assignment.