Operations Specialist

About the role

The Operations Specialist is the first point of contact for customers of the Tribal Credit Department. This position is responsible for delivering professional customer service while performing a range of operational and administrative functions.

Responsibilities

• Deliver professional customer service
• Perform a range of operational and administrative functions
• Ensure all customer interactions reflect the professional standards of the department and its core values of integrity, service, diligence, and knowledge

Qualifications

• High school diploma or equivalent required
• Valid driver's license
• At least one (1) year of clerical and cash handling experience
• Basic understanding of accounting practices and procedures preferred
• Technical capacity to operate standard office equipment & operating software, loan servicing systems and imaging/records management tools
• Accuracy in cash receipting, transacting and customer record keeping
• Sustain attention to detail to complete multiple tasks timely and accurately

Benefits

Maintain composure in a fast paced, highly interactive work environment.

Communicate clearly, effectively and efficiently both vocally and in writing with team members, other departments, third-party service providers and the general public.