Operations Specialist

Essential Functions

• Maintains ownership of the regional customer schedule for clinical staff including creating, publishing and adjusting as needed.
• This includes rolling 90-day confirmations and managing the frequent changes to support customer needs and employee dynamics.
• Obtain and verify daily customer patient schedules before distributing to clinical staff.
• Cook up daily employee and equipment logistics to deliver dependable and on-time imaging services are delivered.
• Track approved PTO for clinical staff, ensuring that replacement coverage is always in place.
• Conduct routine analysis of the regional customer schedule with a focus on delivering a positive customer experience in an efficient and profitable manner.
• Monitor payroll and overtime, ensuring that employee weekly hours are kept within budget and allocated appropriately.
• Cook up regional travel for clinical and management staff according to scheduling needs including arranging airfare, hotel, and car rentals.
• Work cross-functionally and prioritize workload dependent on customer and business needs using a detail-oriented, organized approach.

Minimum Qualifications

• A High School Diploma or equivalent
• 2+ years of customer service experience

Preferred Qualifications

• Customer Service within a healthcare setting
• Experience managing employee or clinical schedules within a healthcare environment

Physical Demands

• 5% standing or walking
• 95% sitting

Working Conditions

• Semi-quiet office setting
• Limited regional travel may be required

Occupational Exposure

• Minimal exposure to hazardous substances
• Strict adherence to safety procedures and customer-specific site protocols is required