Operations Specialist

About the role

The Operations Specialist role supports patient care and operational excellence in our business. This role impacts patient outcomes while driving process improvements and team performance.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Aid in training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Requirements

• High school diploma, associate’s degree in a relevant field, or equivalent work experience
• Valid and unrestricted driver’s license
• One (1) year of relevant work experience
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment
• Excellent verbal and written communication skills including analytical, problem-solving, and decision-making abilities with attention to detail
• Proficient computer skills, Microsoft Office, and healthcare systems
• Ability to learn new technologies and navigate multiple systems
• Ability to work independently while following established procedures and directives

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid time off plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid parental bonding leave
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal advantage reimbursement plan
• Identity theft protection and legal plan

Compensation

$18.50-$20.00/hour

Total Rewards & Benefits

Comprehensive medical, dental, and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid time off plans including 6 paid holidays
Employee Stock Purchase Plan
Paid parental bonding leave
Short and long-term disability insurance
Life and AD&D insurance
Flexible spending accounts (FSA) and health savings accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal advantage reimbursement plan
Identity theft protection and legal plan

Work Environment

Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.

Company Conducted Background Check

Required for all roles

Company Conducted Motor Vehicle Record Check

Required for driving roles

Clinical Roles Require Valid Licensure/Certification

Where applicable

Equal Opportunity Employer

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.