Operations Specialist, Asset Management

The Role

As an Operations Specialist on the Asset Management team, you will be at the center of allwhere’s global operations—managing the performance and execution of our 3PL and ITAD (IT Asset Disposition) partner network.

You will work closely with our global partners to ensure every asset movement is executed with speed, accuracy, and consistency. Acting as a key point of coordination between external partners and internal teams, you’ll drive accountability, maintain high service standards, and ensure operational excellence across many regions.

You’ll partner closely with client-facing teams to investigate and resolve operational issues, helping deliver a seamless experience for our customers. You’ll identify patterns in failures, dig into root causes, and contribute to process improvements that strengthen and scale our global operations infrastructure.

Key Responsibilities

• Manage the day-to-day execution and performance of allwhere’s global 3PL and ITAD partner network
• Ensure accuracy, timeliness, and quality across all partner-driven operations
• Act as the primary point of coordination between internal teams and external partners
• Act as a force multiplier for the Asset Management team, supporting tenured members in executing and scaling core operational workflows
• Partner with client-facing teams to investigate and resolve operational issues
• Conduct root cause analysis on failures and implement scalable solutions
• Maintain accurate and reliable operational data across systems
• Identify opportunities to improve workflows, tooling, and partner processes
• Collaborate cross-functionally to support and scale global operations
• Own the day-to-day management of the internal ticketing system

Qualifications

• Bachelor’s degree
• 1–3 years of experience in operations, logistics, supply chain, or a related field
• Experience working with external vendors or partners is a plus
• Strong attention to detail with the ability to manage multiple workflows simultaneously
• Excellent communication skills, with the ability to coordinate across internal and external stakeholders
• Proven problem-solving skills and a data-driven mindset
• Comfortable operating in a fast-paced, high-growth startup environment
• Interest in logistics, global operations, or supply chain systems
• Familiarity with IT hardware or asset management is a plus

Pay

Target compensation for this role is $65,000 - $75,000.