Operations Services - Business Analyst

About the role

The Business Analyst, User Acceptance Testing for Service Operations, supports the Director in ensuring the quality of systems within Service Operations. This role collaborates with various teams to develop and execute UAT strategies, plans, and activities specific to Service Operations.

Responsibilities

• Support UAT Strategy Development
• Collaborate with project managers, business analysts, and development teams to define UAT scope, objectives, and timelines.
• Develop and execute test plans, including test case development, test execution, defect tracking, and resolution.
• Aid in service pack testing for all of Service Operations, ensuring updates and patches are thoroughly tested before deployment.
• Identify areas for improvement in UAT processes and implement best practices, tools, and techniques.
• Act as a point of contact for UAT-related communications, providing updates to stakeholders on progress, risks, and issues.
• Assist in building and maintaining a governance model for UAT activities within Service Operations, ensuring compliance with regulatory requirements and internal policies.
• Provide guidance and mentorship to junior UAT team members and other stakeholders on UAT principles and practices.
• Ensure the proper usage of available testing tools to maximize the effectiveness of UAT efforts.
• Participate in projects related to Service Operations products and services, including ACH, Checks, Wires, Treasury Management, Digital Banking, Deposit Account Servicing, and Consumer Loan Processing.
• Conduct analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system-related information.
• Function as a liaison with vendors, business, and IT teams to document issues and follow up until resolution.
• Assist in system troubleshooting calls with vendors in relation to payments systems upgrades, implementations, setting changes, and issues.
• Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
• Assist with RFP cost, benefit analysis, and propose responses to various RFP concerns.
• Translate business requirements and objectives into system requirements for technical staff.
• Interpret technical designs and vendor specification documentation.
• Develop and maintain applicable program documents.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
• Develop and maintain working relationships with all levels of management, peers, and subordinates, both internally and externally with peers and vendors, to accomplish credit union strategic goals.
• Assist with training junior staff and other areas as needed.

Qualifications

• Successful completion of a high school diploma is required.
• An Associate’s degree is required; additional experience may be considered in lieu of degree.
• 4+ years of relevant experience in business analysis and user acceptance testing.
• Experience in collaborating with cross-functional teams.
• Project participation, including management and coordination of projects, is a plus.
• Experience in the analysis and development of financial services, including systems, is desired.
• Financial institution experience is a plus.
• Experience with Golden 1’s key vendors and products such as Fiserv (DataSafe, DNA) is a plus.
• Strong understanding of UAT methodologies, tools, and best practices.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience with test management tools and software development lifecycle (SDLC) processes.
• Familiarity with test automation frameworks and tools is a plus.
• Strong attention to detail and accuracy in handling financial transactions.
• High level of awareness and vigilance in identifying potential fraudulent checks.
• Excellent oral, written, and interpersonal communication skills.
• Proficient computer skills and software experience.

Skills

• Strong understanding of UAT methodologies, tools, and best practices.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience with test management tools and software development lifecycle (SDLC) processes.
• Familiarity with test automation frameworks and tools is a plus.
• Strong attention to detail and accuracy in handling financial transactions.
• High level of awareness and vigilance in identifying potential fraudulent checks.
• Excellent oral, written, and interpersonal communication skills.
• Proficient computer skills and software experience.

Benefits

Not specified.

Pay

$70,400.00 - $73,000.00 annually.

Schedule

Not specified.