Business Analyst - Operations

Essential Duties & Responsibilities

• Operational Systems Ownership
• Own functional workflows and configuration within business applications for the Operations team.
• Perform hands-on workflow updates, approval structure maintenance, data configuration, and minor enhancements.
• Maintain system documentation, governance standards, and user enablement materials.
• Support evaluation, requirements definition, and implementation of new operational software.
• Ensure systems remain aligned with operational policies, organizational structure, and cross-functional processes.
• Order Management & Operational Workflows
• Support and optimize order lifecycle workflows and approvals.
• Improve visibility into order stages, handoffs, and operational bottlenecks.
• Ensure accuracy and consistency of order-related data.
• Cross-functionally coordinate to align order, contract, and billing processes.
• Supplier Management & Governance
• Support supplier onboarding, maintenance, and lifecycle workflows.
• Improve visibility into supplier contracts, renewals, performance tracking, and compliance obligations.
• Ensure supplier-related data is structured, accurate, and aligned across systems.
• Partner with Partnerships team, Operations, and Finance to improve process discipline and transparency in supplier engagement.
• HR & Organizational Workflows
• Support onboarding, offboarding, job changes, and organizational structure workflows.
• Maintain data integrity and role-based access alignment.
• Partner with HR to refine and standardize people-related operational processes.
• Contract & Governance Processes
• Maintain contract templates, approval routing, and structured workflow processes.
• Improve reporting and visibility across contract and compliance-related activities.
• Support governance and audit requirements through structured process design.
• Reporting & Continuous Improvement
• Partner with Business Intelligence to define operational KPIs, workflow performance metrics, and supplier lifecycle indicators.
• Ensure operational systems capture accurate and structured data to support meaningful reporting.
• Provide subject matter expertise to support report design and metric interpretation.
• Monitor process performance and identify trends, bottlenecks, and opportunities for improvement.
• Translate insights into workflow enhancements and system adjustments that improve efficiency and governance.

Education & Experience

• Minimum Requirements:
• Bachelor’s degree or equivalent professional experience.
• 3–7+ years of experience in Business Analysis, Operations Systems, or Application Administration roles.
• Experience supporting or configuring enterprise business applications (for example ERP, HRIS, CRM, CLM, or similar platforms).
• Demonstrated experience owning workflows and improving cross-functional processes.
• Desired Experience:
• Experience supporting enterprise ERP platforms (e.g., Oracle Fusion).
• Experience supporting HRIS platforms (e.g., UKG or similar systems).
• Experience with contract lifecycle management platforms (e.g., Ironclad).
• Experience participating in enterprise software evaluation and implementation initiatives.
• Experience working in technology services, IT, or professional services environments.

Skills & Abilities

• Analytical Thinking – able to interpret data and deliver actionable insights.
• Attention to Detail – strong focus on data accuracy and system integrity.
• Process Improvement Mindset – proactive in identifying and recommending practical improvements.
• Time Management – able to prioritize competing requests in a fast-paced environment.
• Operational Curiosity – willingness to learn, understand, and support adjacent Operations roles to drive continuous improvement.