Operations / Senior Operations Manager, Amazon

About the role

Amazon is seeking an Operations / Senior Operations Manager to oversee operations across fulfillment centers, sortation hubs, and last-mile delivery networks. This role requires well-rounded leadership capabilities, people management skills, and the ability to adapt to evolving situations. We are looking for individuals who exhibit the Amazon leadership principle of 'Learn and be curious', with strong communication skills, analytical abilities, and a customer-centric orientation.

Key job responsibilities

• Defining, building, and being responsible for the execution of processes, right from fulfillment centers to sortation hubs and further to the last-mile delivery center network
• Responsible for hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city, continuously meeting the Amazon bar on quality and productivity
• Ensure enough bandwidth in these sites for peak time volume management
• Coordinate with Finance, Delivery Stations, FC and Projects team to matters related to city operations
• Conduct the performance appraisals of team members and mentor them for handling efficient operations
• Continuously improve the defined processes and attain a sustained performance standard
• Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work
• Analysis of the data reports to identify performance bottlenecks and improve the performance

A day in the life

• Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc.
• Lead daily stand ups, WBRs, MBRs and peak preparedness calls
• Analyze data to identify performance bottlenecks
• Implement process improvement mechanisms such as Kaizen and Continuous Improvement
• Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience
• Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with the central program team
• Liaise with other site leads/regional leaders and central teams to benchmark best practices that can be deployed on the floor

Basic qualifications

• 4+ years of experience in operations/Logistics/Supply chain
• Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred qualifications

• Bachelor's degree or equivalent