Operations Senior Manager, AI

About the role

We're looking for an Operations Senior Manager, AI to own Mission Lane's operations AI agenda from strategy through execution, in a newly created role reporting to the Sr. Director of Operations.

Responsibilities

• Develop and deliver an AI Operations strategy from the ground up
• Identify problems where meaningful AI solutions exist
• Sizes the problems within the Mission Lane context
• Evaluate vendors
• Make the business cases
• Sequence the work
• Work with cross-functional teams across Product, Engineering, vendors, and Operations to execute the strategy
• Measure success on outcomes that matter, including cost, quality, and customer experience

Requirements

• 5+ years of program or project management experience
• 5+ years of operations leadership, including contact center or customer operations
• Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
• Structured, data-driven problem solver with a bias for action
• Comfortable owning an agenda without a playbook and earning executive trust through the work
• Ability to travel approximately four times a year for two to five days at a time

Qualifications

• Experience implementing or overseeing AI or automation tools in an operations context
• Background in financial services or consumer-facing products
• Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out

Benefits

Comprehensive benefits plan, including paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

Pay

Annual full-time starting base salary range: $136,000 - $162,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.