Operations Senior Manager, AI

Responsibilities

• Develop and implement an AI Operations strategy from scratch
• Evaluate vendors and create business cases for AI initiatives
• Work collaboratively across Product, Engineering, and Operations teams
• Measure success based on cost, quality, and customer experience
• Build cross-functional trust and establish governance for ongoing AI use cases
• Continuously improve AI-driven processes based on feedback and results

Qualifications

• 5+ years of program or project management experience
• 5+ years of operations leadership, especially in contact center/customer operations
• Strong strategy development skills with a proven track record in ambiguous situations
• Data-driven problem solver with a proactive attitude
• Ability to lead without a structured playbook and build executive trust
• Willingness to travel 4 times a year for 2-5 days

Benefits

• Paid time off
• 401(k) match
• Monthly wellness stipend
• Health, dental, and vision insurance options
• Disability coverage
• Paid parental leave
• Flexible spending account for childcare and healthcare
• Life insurance
• Remote-first work environment