Operations & Security Manager | Full-Time | Utah Valley Convention Center

About the Venue

The Utah Valley Convention Center is located in historic downtown Provo, Utah. Opened in 2012, it is the premier meeting space in Utah County. It offers a blend of modern architecture, flexible meeting spaces, and breathtaking views of the Wasatch Mountains. Its functional floor plan makes it ideal for hosting various events.

Responsibilities

• Plan, coordinate, and oversee all event-related operations, including room setups, event day needs, configurations, and post-event breakdown.
• Ensure accuracy of event setups.
• Cook up with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Oversee event logistics, including equipment placement, changeovers, and operational timelines.
• Manage inventory, organization, and distribution of operations equipment and supplies.
• Maintain accurate operational records and documentation.
• Work closely with the Building Services Manager on facility cleaning.
• Oversee all facility security operations, including patrols, access management, and monitoring of entrances/exits.
• Coordinate exhibitor load-in/load-out procedures and ensure compliance with facility policies.
• Monitor events to identify and address safety or security risks; provide recommendations as needed.
• Enforce security policies, including sign-in/out procedures and use of security systems.
• Respond to and manage emergency situations, including fire, medical, and public safety incidents.
• Support and administer emergency preparedness and evacuation programs.
• Ensure compliance with OSHA standards, fire codes, and public safety regulations.
• Prepare, review, and maintain incident reports; implement corrective actions as needed.
• Serve as liaison with local law enforcement agencies as needed.
• Hire, train, schedule, supervise, and evaluate operations and security staff.
• Develop staff schedules and approve payroll/time cards.
• Provide ongoing training in safety, security, and operational procedures.
• Assign and prioritize daily work activities; monitor workflow and staff performance.
• Address performance issues, implement discipline, and support employee development.
• Foster a collaborative, customer-service-oriented work environment.
• Provide high-level customer service to clients, vendors, and guests.
• Act as a point of contact during events to resolve operational or security issues.
• Aid guests with directions, information, and general support.
• Maintain a visible, professional presence during events.
• Aid in developing and managing departmental budgets; monitor expenses and recommend adjustments.
• Ensure compliance with company policies, safety standards, and legal requirements.
• Maintain confidentiality and exercise sound judgment in all situations.
• Perform additional duties as assigned.
• Code and approve invoices.
• Perform administrative duties such as labor allocations, payroll approval, etc.

Qualifications

• A high school diploma or GED required.
• 3–5+ years of experience in event operations, venue management, or security, with supervisory experience required.
• Knowledge of OSHA standards, fire and life safety regulations, and safe work practices.
• CPR/AED and First Aid certification (or ability to obtain).
• A valid Utah driver's license, or the ability to attain one, is required.
• Proficiency in Microsoft Office and basic computer systems.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced, event-driven environment.
• Sound judgment, problem-solving, and conflict resolution abilities.
• Ability to work independently and make decisions under pressure.
• Strong attention to detail and organizational skills.
• Ability to lift heavy objects as needed.
• Flexible schedule required, including nights, weekends, holidays, and extended hours.
• Ability to respond quickly to emergencies and navigate the facility as needed.

Benefits

This position pays an annual salary of $55,000-$60,000. Benefits for Full-Time roles include Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Pay

$55,000 - $60,000 annually

Schedule

Flexible schedule required, including nights, weekends, holidays, and extended hours.