Operations Representative | Entry-Level

Key Responsibilities

• SUPPORT THE COORDINATION AND EXECUTION OF SHIPMENTS FROM PICKUP THROUGH DELIVERY
• MONITOR LOAD PROGRESS AND COMMUNICATE UPDATES, DELAYS, OR ISSUES AS NEEDED
• AID IN RESOLVING SERVICE ISSUES QUICKLY AND PROFESSIONALLY
• ENTER AND UPDATE LOAD DETAILS IN INTERNAL SYSTEMS (INCLUDING TRANSPORT PRO)
• MANTAIN ACCURACY ACROSS CUSTOMER PORTALS AND TRACKING TOOLS
• ENSURE ALL SHIPMENT DOCUMENTATION IS COMPLETE AND ORGANIZED
• CORPORATE WITH CARRIER SALES AND ACCOUNT MANAGEMENT TO SUPPORT CUSTOMER NEEDS
• PARTNER WITH ALL STAKEHOLDERS TO PROVIDE TIMELY, CLEAR UPDATES

Systems & Process Management

• ENTER AND UPDATE LOAD DETAILS IN INTERNAL SYSTEMS (INCLUDING TRANSPORT PRO)
• MANTAIN ACCURACY ACROSS CUSTOMER PORTALS AND TRACKING TOOLS
• ENSURE ALL SHIPMENT DOCUMENTATION IS COMPLETE AND ORGANIZED

Communication & Collaboration

• COMMUNICATE WITH CARRIERS, DRIVERS, AND INTERNAL TEAMS TO ENSURE SMOOTH EXECUTION
• PARTNER WITH CARRIER SALES AND ACCOUNT MANAGEMENT TO SUPPORT CUSTOMER NEEDS
• PARTNER WITH ALL STAKEHOLDERS TO PROVIDE TIMELY, CLEAR UPDATES

Qualifications

• HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED; ASSOCIATES’ DEGREE PREFERRED
• STRONG ATTENTION TO DETAIL AND ORGANIZATIONAL SKILLS
• ABILITY TO MULTITASK IN A FAST-PACED ENVIRONMENT
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
• PROFICIENCY IN GOOGLE SUITE
• STRONG WORK ETHIC, DEPENDABILITY, AND TEAM-ORIENTED MINDSET

Additional Information This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.