HR Operations Representative - Entry Level

Job Overview

The HR Operations Representative serves as a first point-of-contact in Human Resources for current and/or former team members. This position is responsible for logging and responding to HR inquiries through email, phone, voicemail and in person visits; and leveraging technology and systems to:

• provide an exceptional customer service experience
• promote and encourage employee self-service
• respond to inquiries not resolved through team member self-service.

Key Responsibilities

Maintains confidentiality and privacy.

• Monitors HR Services mailboxes, voicemails, calls, and mail and respond to and redirect inquires as appropriate.
• Logs all inquiries that HR Operations team works on in case management system.
• Aids team members with accessing and utilizing self-service items (i.e., electronic pay statements and reset passwords).
• Refers team members to HR self-service technology, outside vendors, or other resources as appropriate.
• Sends out necessary benefit/payroll communication as directed (i.e., benefit enrollment and dependent audit reminder notifications).
• Aid with maintaining department electronic and paper files.
• Maintain office supplies, reordering as needed to ensure HR Services needs are met.
• Regularly handles difficult conversations with internal and external customers tactfully.
• Actively seeks to improve processes within HR Services.

Job Requirements

• Bachelor's degree in Human Resources or a related field OR high school diploma and 2+ years of direct experience working in benefits administration, payroll, compensation or as a HR Generalist.
• Experience with customer service delivery for diverse populations.
• Experience with MS Office/Microsoft 365 products specifically Word, Excel, Teams and Outlook.
• Excellent verbal and written communication skills with all levels of Human Resources, leaders, and team members.
• Demonstrated commitment to high quality of work and excellent customer service.
• Ability to work independently and manage multiple priorities.
• Attention to detail and accuracy.

Benefits & Perks

• Competitive weekly pay
• Outstanding benefits including medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Promising perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.