Operations Representative

Full job description

• Aid in working with and onboarding transportation partners, managing daily trips, and assisting parents and districts.
• Daily customer management including day-to-day operations, new client start-ups, client retention, and development.
• Assist in capturing new business opportunities with current and potential clients. Collaborate with internal staff on proposal writing and negotiation.
• Manage staff equipment and supplies necessary for trip execution (e.g., driver/staff badges, business cards).
• Maintain awareness of new legislation affecting alternative student transportation and assist in implementing these changes.
• Oversee vehicle maintenance and compliance, manage a large driver and transportation partner pool, and collaborate with internal departments to execute reports and programs.
• Ensure a safe and efficient environment for passengers, contractors, and non-riding public by adhering to regulatory and client policies.
• Comply with First Student policies and provide excellent customer service.
• Utilize technical skills to create reports, SOPs, and standard practices within FirstAlt.

Responsibilities

• Find, onboard, and develop ongoing relationships with local and national transportation providers.
• Communicate and negotiate proposed routes with local service providers during the school year startup.
• Support the capture of new business opportunities with current and new clients. Work with internal staff on proposal completion and negotiation.
• Ensure account efficiency and manage customer service levels according to client expectations.
• Oversee vehicle maintenance and compliance, and manage a large driver and transportation partner pool.
• Collaborate with internal departments to execute reports and programs aimed at improving service quality, reducing costs, and increasing productivity.
• Ensure a safe and efficient environment for passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing exceptional customer service.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, SOPs, and assist in formulating standard practices within FirstAlt.

Qualifications

Essential functions are not limited to the above descriptions and can be modified or changed at the discretion of Management.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

About the role

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Benefits

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

Pay

Details about pay are not provided in the job posting.

Schedule

Details about the schedule are not provided in the job posting.