Operations Representative #203

About the Museum

The Museum of Science, Boston strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. As one of the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people annually—at our Science Park location, in museums worldwide, in classrooms, and online. Located at the junction of Boston and Cambridge, we connect with influential academic institutions, industries, local and state government, schools, and the public, positioning us to convene, inspire, and create meaningful experiences for all.

Responsibilities

• Deliver a positive, memorable guest experience by welcoming guests and handling admissions and operations in high-traffic areas such as the exhibit hall entrance, 4D Theater, school group check-in, special exhibits, Public Science Common, and the Theater of Electricity.
• Participate in Museum initiatives to support a welcoming and comfortable environment for guests and colleagues.
• Provide friendly, professional service by offering accurate information, addressing guest needs promptly, resolving issues effectively, and seeking support when necessary.
• Represent the Visitor Services Department and the Museum positively, ensuring interactions reflect the Museum’s commitment to a world-class experience.
• Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies for efficient and friendly entry.
• Operate theaters and venues, ensuring safety protocols, cleanliness, equipment functionality, and accessibility support to deliver a high-quality guest experience.
• Ensure a smooth experience for school groups by confirming guest counts, communicating policies to chaperones, managing belongings, and coordinating lunch rotations.
• Assist in evacuating visitors calmly and helpfully during emergencies.
• Perform other work-related duties as assigned by the Manager.

Requirements

• Professional Integrity: Ability to carry out activities honestly, respectfully, and ethically, fostering trust and fairness with colleagues and the public.
• Calm under pressure: Maintains stable performance in high-pressure, fast-paced, high guest-volume settings with proven multitasking ability.
• Enthusiasm: Exhibits passion and excitement, with a can-do attitude, matching guest interest to Museum offerings and upselling to meet sales goals.
• Attention to detail: Ensures important details are not overlooked.
• Customer service: Provides excellent service to all Museum visitors.

Physical Demands

• Occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items under 5 lbs.
• Standing 50% of the time, walking 40%, and sitting 10%.
• Regular activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking.
• Requires ordinary hearing, visual acuity, and depth perception.
• Climbing, stooping, crawling, kneeling, and color vision are not routine requirements.

Schedule

Monday: 9:30 AM – 4:00 PM
Friday: 4:45 PM – 9:00 PM
Saturday: 9:30 AM – 4:00 PM

Pay

$19.36 USD per hour

Values

• Mission-Focused: We inspire a lifelong love of science in everyone.
• Audience-Driven: Everything we do begins with the people we serve.
• Innovative: We are curious, take smart risks, share responsibility, and own outcomes.
• Generous: We offer time and energy toward common goals.