Operations (RCM)

About the role

We are seeking an Operations Leader with expertise in Revenue Cycle Management (RCM) to build and scale the operational infrastructure behind our AI-powered revenue cycle platform. You will lead domestic and offshore billing teams, own performance reporting, and serve as a trusted advisor to clients.

Responsibilities

• Build and scale internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met
• Serve as a trusted advisor to clients, translating operational performance into clear insights and forward-looking recommendations
• Own reporting across leading and lagging indicators — denial rate, first-pass resolution, A/R aging, cost-to-collect, net collection rate — and act on the data
• Monitor AI agent performance across calling, payer portals, and denial workflows; investigate issues and surface trends
• Partner with Product and Engineering to expand AI capabilities, share payer-specific insights, and shape platform features
• Work alongside engineers to interpret workflow data and identify opportunities to layer in automation

Requirements

• 7+ years in healthcare RCM, with at least 3 years leading high-functioning teams of 15 or more
• Experience building RCM operations from the ground up — not just running a mature org
• Proven track record managing offshore billing or AR teams
• Strong analytical skills and comfort working directly with data and engineering teams
• Bias for action, high ownership, and ability to thrive in an early-stage environment

Qualifications

• Proven success in driving operational excellence and delivering results
• Experience with RCM tools and technologies
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and adapt to changing priorities

Skills

• Strong leadership and team management skills
• Experience with RCM software and systems
• Proficiency in data analysis and reporting
• Ability to work effectively with cross-functional teams

Benefits

• In-person culture at our Flatiron office in NYC with paid lunch and dinner
• Flexible hours and time off
• Gym stipend
• Commuter benefits
• Health, dental, vision insurance
• 401(k) with matching contribution
• Annual offsite

Pay

Negotiable based on experience and qualifications

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed